Municipal Customer Service & Permits Specialist

City of Richland Hills; Richland Hills (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

City of Richland Hills seeks an administrative support specialist to greet the public, answer calls and emails, and assist with clerical tasks in City Hall. The role covers utility billing, accounts payable, and permit-related support, requiring strong customer service and accuracy.

The ideal candidate will be detail oriented, collaborative, and capable of managing multiple duties with discretion and timely communications.

Qualifications

• High school diploma or equivalent required; one year in a general office environment preferred.
• Some college or municipal government experience in permits or planning is desirable.
• Bi-lingual is preferred; must demonstrate excellent customer service and confidentiality.
• Regular, reliable attendance is essential.

Responsibilities

• Greet customers at City Hall and respond to emails and phone inquiries.
• Process utility bill payments and accounts payable invoices as needed.
• Enter accounts payable data into the system and balance receipts.
• Maintain and update databases, billing records, and files.
• Assist with agenda packets, scheduling, and travel arrangements.
• Support departments with administrative tasks and projects.

Skills

Customer service

Communication

Detail oriented

Team collaboration

Education

High school diploma or equivalent

Some college

ICC Permit Technician certification

Tools

MS Office

Databases

Permit and inspection software

Job description

City of Richland Hills seeks an administrative support specialist to greet the public, answer calls and emails, and assist with clerical tasks in City Hall. The role covers utility billing, accounts payable, and permit-related support, requiring strong customer service and accuracy.

The ideal candidate will be detail oriented, collaborative, and capable of managing multiple duties with discretion and timely communications.