Senior Peer Crisis Support Lead — Recovery & Mentorship

Trilogy; Chicago (IL); On-site; USD 37,000 - 43,000; Full time

Benefits offered by this job

Medical Insurance (BCBS IL)

Dental Insurance

Vision Insurance

Life Insurance

Long-Term Disability

Short-Term Disability

Pet Insurance

401(k)

Job summary

Trilogy in Chicago seeks a Senior Peer Crisis Support Specialist to provide recovery-oriented direct peer support within the Living Room program. You will draw on personal recovery experience to foster hope, promote wellness, and assist guests in navigating crisis with meaningful peer relationships and recovery-focused engagement.

This role also mentors Peer Crisis Support Specialists, strengthens peer practice, and promotes fidelity to Trilogy’s Living Room model.

Qualifications

• Active CRSS certification required upon hire.
• Lived experience with mental health and/or substance use recovery.
• High school diploma or GED required.
• Associate's or bachelor's degree in a human services field preferred.
• Minimum of two years of peer support or related experience preferred.
• Experience mentoring or training peer staff preferred.
• Knowledge of recovery-oriented care and harm reduction.
• Experience facilitating recovery groups or peer-led programming.
• Understanding of behavioral health systems and community resources.
• Strong interpersonal, communication, facilitation and engagement skills.
• Ability to document accurately and timely.
• Proficiency with EHR systems and basic computer apps.
• Ability to work collaboratively in a multidisciplinary team.
• Flexible schedule, including evenings/weekends.
• Valid driver's license and reliable transportation preferred.
• Commitment to diversity, equity, inclusion, and culturally responsive service.

Responsibilities

• Provide direct peer support to guests in emotional distress using recovery-oriented engagement.
• Utilize lived experience to foster trust, reduce stigma, and support recovery journeys.
• Help guests identify strengths, goals, and coping strategies for stability.
• Develop wellness, safety, and recovery plans for guests.
• Support complex situations with advanced peer support and de-escalation.
• Lead recovery groups, wellness activities, and peer-led programming.
• Create engaging peer-led activities to promote connection and self-determination.
• Monitor participation and maintain a safe, welcoming environment.
• Mentor Peer Crisis Support Specialists in best practices.
• Assist with onboarding and training of new staff.
• Promote fidelity to trauma-informed, strengths-based service delivery.
• Help guests access behavioral health services, housing resources, and benefits.
• Facilitate warm handoffs and care transitions.
• Conduct follow-up outreach to maintain connections to services.
• Maintain knowledge of community resources and referral networks.
• Support guest intake, orientation, and daily Living Room operations.
• Contribute to a welcoming and recovery-focused environment for guests and staff.
• Coordinate transportation to reduce access barriers.
• Maintain compliant documentation across regulations and funding requirements.
• Utilize EHR and documentation platforms effectively.
• Participate in supervision, meetings, and quality improvement efforts.
• Maintain active CRSS certification and ongoing professional development.
• Collaborate with internal teams and community partners.
• Adhere to HIPAA, accreditation, grant requirements, and state/federal regulations.
• Represent Trilogy professionally in all interactions.

Skills

Lived experience in recovery

Interpersonal skills

Communication

Facilitation

Engagement

Documentation

Team collaboration

Flexible schedule

Diversity & inclusion

Behavioral health knowledge

Education

CRSS certification

High school diploma or GED

Associate/Bachelor's in human services (preferred)

Tools

Electronic health records

Job description

Trilogy in Chicago seeks a Senior Peer Crisis Support Specialist to provide recovery-oriented direct peer support within the Living Room program. You will draw on personal recovery experience to foster hope, promote wellness, and assist guests in navigating crisis with meaningful peer relationships and recovery-focused engagement.

This role also mentors Peer Crisis Support Specialists, strengthens peer practice, and promotes fidelity to Trilogy’s Living Room model.