Senior Peer Crisis Support Specialist - Living Room
Trilogy
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Benefits offered by this job
Job summary
Trilogy in Chicago seeks a Senior Peer Crisis Support Specialist to provide recovery-oriented direct peer support within the Living Room program. You will draw on personal recovery experience to foster hope, promote wellness, and assist guests in navigating crisis with meaningful peer relationships and recovery-focused engagement.
This role also mentors Peer Crisis Support Specialists, strengthens peer practice, and promotes fidelity to Trilogy’s Living Room model.
Qualifications
- Active CRSS certification required upon hire.
- Lived experience with mental health and/or substance use recovery.
- High school diploma or GED required.
- Associate's or bachelor's degree in a human services field preferred.
- Minimum of two years of peer support or related experience preferred.
- Experience mentoring or training peer staff preferred.
- Knowledge of recovery-oriented care and harm reduction.
- Experience facilitating recovery groups or peer-led programming.
- Understanding of behavioral health systems and community resources.
- Strong interpersonal, communication, facilitation and engagement skills.
- Ability to document accurately and timely.
- Proficiency with EHR systems and basic computer apps.
- Ability to work collaboratively in a multidisciplinary team.
- Flexible schedule, including evenings/weekends.
- Valid driver's license and reliable transportation preferred.
- Commitment to diversity, equity, inclusion, and culturally responsive service.
Responsibilities
- Provide direct peer support to guests in emotional distress using recovery-oriented engagement.
- Utilize lived experience to foster trust, reduce stigma, and support recovery journeys.
- Help guests identify strengths, goals, and coping strategies for stability.
- Develop wellness, safety, and recovery plans for guests.
- Support complex situations with advanced peer support and de-escalation.
- Lead recovery groups, wellness activities, and peer-led programming.
- Create engaging peer-led activities to promote connection and self-determination.
- Monitor participation and maintain a safe, welcoming environment.
- Mentor Peer Crisis Support Specialists in best practices.
- Assist with onboarding and training of new staff.
- Promote fidelity to trauma-informed, strengths-based service delivery.
- Help guests access behavioral health services, housing resources, and benefits.
- Facilitate warm handoffs and care transitions.
- Conduct follow-up outreach to maintain connections to services.
- Maintain knowledge of community resources and referral networks.
- Support guest intake, orientation, and daily Living Room operations.
- Contribute to a welcoming and recovery-focused environment for guests and staff.
- Coordinate transportation to reduce access barriers.
- Maintain compliant documentation across regulations and funding requirements.
- Utilize EHR and documentation platforms effectively.
- Participate in supervision, meetings, and quality improvement efforts.
- Maintain active CRSS certification and ongoing professional development.
- Collaborate with internal teams and community partners.
- Adhere to HIPAA, accreditation, grant requirements, and state/federal regulations.
- Represent Trilogy professionally in all interactions.
Skills
Education
Tools
Job description
Sunday - Wednesday, 7am - 5:30pm
1400 W Greenleaf Ave. Chicago IL 60626
The Senior Peer Crisis Support Specialist is an experienced peer support professional who provides direct, recovery-oriented services to individuals participating in Trilogy’s Living Room program. Drawing upon personal lived experience with mental health and/or substance use recovery, this role fosters hope, promotes wellness, and supports guests in navigating crisis through meaningful peer relationships and recovery-focused engagement.
$27.37 - $31.47
Sunday - Wednesday, 7am - 5:30pm
1400 W Greenleaf Ave. Chicago IL 60626
The Senior Peer Crisis Support Specialist is an experienced peer support professional who provides direct, recovery-oriented services to individuals participating in Trilogy’s Living Room program. Drawing upon personal lived experience with mental health and/or substance use recovery, this role fosters hope, promotes wellness, and supports guests in navigating crisis through meaningful peer relationships and recovery-focused engagement. In addition to providing direct peer support, the Senior Peer Crisis Support Specialist serves as a resource and mentor to Peer Crisis Support Specialists, helping to strengthen peer practice, facilitate recovery programming, and promote fidelity to the Living Room's recovery-oriented model. This position plays a key role in creating a welcoming, inclusive, and peer-led environment that supports recovery, community connection, and positive guest outcomes. They will provide client-centered, strength-based, integrated, and trauma-informed services to individuals with mental health and co-occurring substance use challenges utilizing a harm reduction approach.
- Provide direct peer support to guests experiencing emotional distress, mental health challenges, or substance use concerns through recovery-oriented and person-centered engagement.
- Utilize lived experience appropriately to foster trust, inspire hope, reduce stigma, and support guests in their recovery journeys.
- Support guests in identifying strengths, goals, coping strategies, and wellness practices that promote stability and recovery.
- Assist guests in developing wellness plans, safety plans, recovery plans, and other individualized supports.
- Support guests through complex situations using advanced peer support, communication, and de-escalation skills.
- Facilitate and lead recovery groups, wellness activities, educational programming, and community-building opportunities within the Living Room.
- Develop and implement engaging peer-led activities that encourage connection, self-determination, and recovery.
- Monitor group participation and promote a safe, inclusive, and welcoming environment during all activities.
- Serve as a mentor and resource to Peer Crisis Support Specialists by modeling effective peer support practices and providing guidance on guest engagement.
- Assist with onboarding, training, and skill development of new peer staff.
- Promote fidelity to recovery-oriented, trauma-informed, strengths-based, and person-centered service delivery practices.
- Support guests in accessing behavioral health services, recovery supports, housing resources, benefits, and other community-based services.
- Facilitate warm handoffs, referrals, and care transitions to support continuity of care and ongoing recovery engagement.
- Conduct follow-up outreach and engagement activities to support guest connection to services and recovery resources.
- Maintain knowledge of community resources, referral networks, and recovery support services.
- Assist with guest intake, assessment, orientation, environmental readiness, and operational activities that support daily Living Room operations.
- Contribute to a welcoming, safe, organized, and recovery-focused environment for guests and staff.
- Coordinate transportation and logistical supports that reduce barriers to service access when appropriate.
- Maintain accurate, timely, and compliant documentation in accordance with organizational, regulatory, accreditation, and funding requirements.
- Utilize electronic health record systems and other documentation platforms effectively.
- Participate in supervision, team meetings, quality improvement initiatives, training activities, and program development efforts.
- Maintain active CRSS certification and complete all required continuing education and professional development activities.
- Collaborate effectively with internal teams, crisis providers, healthcare organizations, referral sources, and community partners.
- Adhere to agency policies and procedures, HIPAA requirements, accreditation standards, grant requirements, and applicable state and federal regulations.
- Represent Trilogy professionally in all interactions with guests, families, community partners, and stakeholders.
- Perform other duties as assigned to support program operations and organizational objectives.
- Active Certified Recovery Support Specialist (CRSS) certification required upon hire.
- Lived experience with mental health recovery and/or substance use recovery, with demonstrated ability to utilize lived experience professionally in a peer support setting.
- High school diploma or GED required.
- Associate's or bachelor's degree in a human services field preferred.
- Minimum of two years of peer support, behavioral health, crisis services, or recovery support experience preferred.
- Experience mentoring, training, or supporting peer staff preferred.
- Knowledge of recovery-oriented care, trauma-informed practices, harm reduction principles, and peer support services.
- Experience facilitating recovery groups, wellness activities, or peer-led programming preferred.
- Understanding of behavioral health systems, community resources, and recovery support services.
- Strong interpersonal, communication, facilitation, and engagement skills.
- Ability to build effective relationships with individuals experiencing emotional distress or behavioral health challenges.
- Ability to maintain accurate and timely documentation.
- Proficiency with electronic health record systems and basic computer applications.
- Ability to work collaboratively within a multidisciplinary team environment.
- Ability to work a flexible schedule, including evenings and weekends, based on program needs.
- Valid driver's license and reliable transportation preferred.
- Commitment to diversity, equity, inclusion, and culturally responsive service delivery.
- FREE Virtual Primary Care, Urgent Care, and Mental Health Counseling for ALL Employees
- PAID Maternity/Paternity leave
- Medical Insurance (BCBS of IL)
- Dental Insurance
- Vision Insurance
- Life Insurance
- Long-Term & Short-Term Disability
- Pet Insurance
- FSA (Health, Dependent Care, Transit)
- Telemedicine
- EAP
- 403(b) Retirement Plan with Employer Match
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