Senior PC & IT Systems Technician (DoD)

Galapagos Federal Systems; Honolulu (HI); On-site; USD 55,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, vision, disability, &

Flexible Spending Accounts

401(k)

PTO

Paid Parental Leave

Military Differential

Tuition reimbursement

Paid federal holidays

Job summary

Galapagos Federal Systems LLC is seeking a Senior PC Maintenance Technician to join our team in support of a large military hospital environment. The successful candidate will provide advanced technical support, maintenance, troubleshooting, and deployment of computer hardware, software, and related IT systems to ensure reliable and efficient operations.

This position requires strong technical expertise, problem-solving abilities, and a commitment to delivering exceptional customer service while

Qualifications

• High School Diploma or GED required.
• IAT Level I certification per DoD 8570/8140 requirements (e.g., CompTIA A+) desired.

Responsibilities

• Provide technical support for daily IT operations under supervision.
• Diagnose, troubleshoot, and resolve hardware, OS, software, and peripheral issues.
• Install, configure, maintain, and upgrade computers and related IT equipment.
• Respond to end-user requests via phone, email, ticketing, and on-site.
• Document, track, and resolve tickets with timely reporting.

Skills

Tier III Public Trust clearance

5+ years IT support

Hardware/OS/software troubleshooting

Desktop/Laptop/Printer/Scanner issues

ITSM / ticketing systems

Network account administration

DoD cybersecurity policies

Technical documentation

Education

High School Diploma or GED

IAT Level I (DoD 8570/8140)

Associate/Bachelor's in IT (preferred)

Tools

ITSM platforms

Ticketing systems

Active Directory

Job description

Galapagos Federal Systems LLC is seeking a Senior PC Maintenance Technician to join our team in support of a large military hospital environment. The successful candidate will provide advanced technical support, maintenance, troubleshooting, and deployment of computer hardware, software, and related IT systems to ensure reliable and efficient operations.

This position requires strong technical expertise, problem-solving abilities, and a commitment to delivering exceptional customer service while