Senior DoD IT & PC Maintenance Technician

Galapagos Federal Systems; Honolulu (HI); On-site; USD 55,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Flexible spending accounts

401(k)

Paid time off

Parental leave

Military differential

Tuition reimbursement

Paid federal holidays

US citizenship required

Job summary

Galapagos Federal Systems LLC in Hawaii seeks a Senior PC Maintenance Technician to provide advanced IT support, maintenance, and deployment of computer hardware, software, and related systems. You will work under site leadership to ensure secure, reliable operations in a large military hospital environment.

The role emphasizes strong troubleshooting, documentation, DoD policy compliance, and customer service to support mission-critical healthcare operations.

Qualifications

• Active Tier III Public Trust clearance or ability to obtain
• 5+ years IT support experience in enterprise/military/DoD environments
• Experience installing, configuring, maintaining computer hardware, OS, software and peripherals
• Proficiency diagnosing desktop, laptop, printer, scanner and basic network issues
• Experience using IT service management platforms and ticketing systems
• Knowledge of network account administration and basic troubleshooting
• Familiarity with DoD IT policies and cybersecurity requirements
• Experience maintaining technical documentation and service requests

Responsibilities

• Provide technical support for daily IT operations under the direction of leadership
• Diagnose, troubleshoot, and resolve hardware, OS, software and peripheral issues
• Install, configure, maintain, and upgrade computer systems and printers
• Respond to end-user requests via phone, email, or on-site
• Document, track, prioritize, and resolve support tickets
• Monitor error messages, implement corrective actions, and escalate complex issues
• Perform routine preventive maintenance and hardware replacements
• Assist with software testing, upgrades and configuration changes
• Manage user accounts and access permissions
• Maintain technical documentation and end-user resources
• Coordinate with DoD facilities for PCS/TDY related updates
• Monitor customer satisfaction and conduct follow-ups
• Compile operational metrics and reports for management
• Ensure compliance with DoD cybersecurity policies and procedures
• Perform additional duties as needed

Skills

IT support

ITSM

Network troubleshooting

DoD policy knowledge

Documentation

Security clearance

Education

High School Diploma or GED

IAT Level I certification (8570/8140)

Associate's/Bachelor's degree in IT (preferred)

Tools

Ticketing systems

ITSM platforms

Job description

Galapagos Federal Systems LLC in Hawaii seeks a Senior PC Maintenance Technician to provide advanced IT support, maintenance, and deployment of computer hardware, software, and related systems. You will work under site leadership to ensure secure, reliable operations in a large military hospital environment.

The role emphasizes strong troubleshooting, documentation, DoD policy compliance, and customer service to support mission-critical healthcare operations.