Senior DoD IT Systems & Hardware Technician

Galapagos Federal Systems LLC.; Honolulu (HI); On-site; USD 55,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) contribution

PTO

Paid Parental Leave

Military Differential

Tuition reimbursement

Paid federal holidays

Job summary

Galapagos Federal Systems LLC is seeking a Senior PC Maintenance Technician to support a large military hospital environment. You will provide advanced technical support, maintenance, and deployment of computer hardware, software, and IT systems to ensure reliable operations.

The role demands strong problem-solving, DoD cybersecurity awareness, and a commitment to exceptional customer service while supporting mission objectives.

Qualifications

• Active Tier III Public Trust clearance or the ability to obtain the required background investigation and eligibility determination.
• 5+ years of relevant IT support experience, preferably within enterprise, military, or DoD environments.
• Demonstrated experience installing, configuring, maintaining, and troubleshooting computer hardware, operating systems, software applications, and peripherals.
• Proficiency in diagnosing and resolving desktop, laptop, printer, scanner, and basic network connectivity issues.
• Experience utilizing IT service management (ITSM) platforms and ticketing systems to document, track, and resolve technical issues.
• Knowledge of network account administration, user access management, and basic network troubleshooting.
• Familiarity with DoD IT policies, cybersecurity awareness requirements, and regulatory compliance standards.
• Experience maintaining technical documentation, tracking service requests, and supporting end-user technology needs.

Responsibilities

• Provide technical support for daily IT operations under the direction of the Site Manager, Workflow Manager, and designated leadership.
• Diagnose, troubleshoot, and resolve computer hardware, operating system, software, and peripheral issues.
• Install, configure, maintain, and upgrade computer systems, software applications, printers, scanners, and related IT equipment.
• Respond to end-user technical support requests via phone, email, ticketing systems, and on-site assistance.
• Document, track, prioritize, and resolve technical support tickets, ensuring timely resolution and accurate reporting.
• Monitor system error messages, implement corrective actions, and escalate complex technical issues as necessary.
• Perform routine preventive maintenance, equipment inspections, and replacement of hardware components and consumables.
• Assist with software testing, system upgrades, configuration changes, and implementation of new technologies.
• Establish, maintain, and update user accounts, network access permissions, and required training system profiles.
• Maintain accurate technical documentation, troubleshooting procedures, and end-user support resources.
• Track and update Information Management Division (IMD) cybersecurity training requirements within ATCTS.
• Coordinate with DoD facilities to update personnel records and system access for PCS/TDY.
• Monitor customer satisfaction, conduct follow-ups, and ensure issues are resolved effectively.
• Compile operational statistics, service metrics, and technical reports for management review.
• Ensure IT support activities comply with DoD cybersecurity policies, security procedures, and requirements.
• Perform additional duties as assigned with reliable attendance.

Skills

Public Trust clearance

5+ years IT support

Troubleshooting hardware

Software/OS/problem solving

ITSM and ticketing

Network access management

Regulatory compliance (DoD)

Documentation skills

Education

High School Diploma or GED

IAT Level I certification (DoD 8570/8140)

Associate's or Bachelor's in IT/CS/IS

CompTIA Network+ or Security+

Microsoft Windows certs

ITIL Foundation

Additional IT training/certs

Tools

ITSM platforms

Ticketing systems

DoD cybersecurity policies

Job description

Galapagos Federal Systems LLC is seeking a Senior PC Maintenance Technician to support a large military hospital environment. You will provide advanced technical support, maintenance, and deployment of computer hardware, software, and IT systems to ensure reliable operations.

The role demands strong problem-solving, DoD cybersecurity awareness, and a commitment to exceptional customer service while supporting mission objectives.