Senior DoD IT Support Specialist — Hospital Systems

Galapagos LLC.; Honolulu (HI); On-site; USD 62,000 - 67,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

PTO

Parental Leave

Military Differential

Tuition Reimbursement

Paid Holidays

Flexible Spending Account

Job summary

Galapagos Federal Systems LLC is seeking a Senior PC Specialist to provide comprehensive IT support in a large military hospital environment in Hawaii. You will install, configure, maintain, and troubleshoot desktops, OS, software, and peripherals while ensuring cybersecurity compliance and efficient service delivery.

Work closely with Site/Workflow Managers and technical teams to manage tickets, user accounts, and network access, supporting DoW policies and deployment activities.

Qualifications

• Active Tier III Public Trust clearance or ability to obtain
• 5+ years of relevant IT support experience in enterprise/military/DoW environments
• Experience installing, configuring, maintaining, and troubleshooting hardware, OS, software, peripherals
• Experience using ITSM platforms to document, track, resolve issues
• Knowledge of network account administration and basic troubleshooting
• Familiarity with DoW IT policies and cybersecurity awareness requirements
• Experience maintaining documentation, tracking service requests, supporting end-user needs
• Experience in military hospital/DoW healthcare environment
• Experience with Army ATCTS or cybersecurity training platforms
• Familiarity with PCS/TDY deployment network account requirements
• Experience supporting enterprise-level desktops and IT service delivery
• Knowledge of DoW cybersecurity policies and IMD procedures

Responsibilities

• Support daily IT operations under leadership and provide timely user assistance
• Install, configure, maintain, and troubleshoot desktops, OS, software, and peripherals
• Diagnose and resolve hardware, software, and network issues; escalate as needed
• Manage and document IT service tickets and resolutions
• Assist with network account creation, modification, and access management
• Monitor cybersecurity training compliance and network access policies
• Maintain user profiles and ATCTS records
• Coordinate with DoW facilities for PCS/TDY deployment access requirements
• Perform routine equipment maintenance and update documentation
• Support software testing, system updates, and configuration changes
• Maintain SOPs and end-user self-service resources
• Track issues to resolution and support service quality metrics
• Collaborate with teams for IT service continuity and compliance
• Maintain regular attendance and perform additional duties as assigned

Skills

Tier III Public Trust

5+ years IT support

ITSM platforms

Network account administration

Cybersecurity awareness

ATCTS familiarity

DoW healthcare environment

Enterprise desktop support

Education

High School Diploma or GED

IAT Level I certification (e.g., A+/Security+)

Tools

ITSM ticketing systems

ATCTS

Job description

Galapagos Federal Systems LLC is seeking a Senior PC Specialist to provide comprehensive IT support in a large military hospital environment in Hawaii. You will install, configure, maintain, and troubleshoot desktops, OS, software, and peripherals while ensuring cybersecurity compliance and efficient service delivery.

Work closely with Site/Workflow Managers and technical teams to manage tickets, user accounts, and network access, supporting DoW policies and deployment activities.