Senior PC Maintenance Technician

Galapagos Federal Systems LLC.; Honolulu (HI); On-site; USD 55,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) contribution

PTO

Paid Parental Leave

Military Differential

Tuition reimbursement

Paid federal holidays

Job summary

Galapagos Federal Systems LLC is seeking a Senior PC Maintenance Technician to support a large military hospital environment. You will provide advanced technical support, maintenance, and deployment of computer hardware, software, and IT systems to ensure reliable operations.

The role demands strong problem-solving, DoD cybersecurity awareness, and a commitment to exceptional customer service while supporting mission objectives.

Qualifications

• Active Tier III Public Trust clearance or the ability to obtain the required background investigation and eligibility determination.
• 5+ years of relevant IT support experience, preferably within enterprise, military, or DoD environments.
• Demonstrated experience installing, configuring, maintaining, and troubleshooting computer hardware, operating systems, software applications, and peripherals.
• Proficiency in diagnosing and resolving desktop, laptop, printer, scanner, and basic network connectivity issues.
• Experience utilizing IT service management (ITSM) platforms and ticketing systems to document, track, and resolve technical issues.
• Knowledge of network account administration, user access management, and basic network troubleshooting.
• Familiarity with DoD IT policies, cybersecurity awareness requirements, and regulatory compliance standards.
• Experience maintaining technical documentation, tracking service requests, and supporting end-user technology needs.

Responsibilities

• Provide technical support for daily IT operations under the direction of the Site Manager, Workflow Manager, and designated leadership.
• Diagnose, troubleshoot, and resolve computer hardware, operating system, software, and peripheral issues.
• Install, configure, maintain, and upgrade computer systems, software applications, printers, scanners, and related IT equipment.
• Respond to end-user technical support requests via phone, email, ticketing systems, and on-site assistance.
• Document, track, prioritize, and resolve technical support tickets, ensuring timely resolution and accurate reporting.
• Monitor system error messages, implement corrective actions, and escalate complex technical issues as necessary.
• Perform routine preventive maintenance, equipment inspections, and replacement of hardware components and consumables.
• Assist with software testing, system upgrades, configuration changes, and implementation of new technologies.
• Establish, maintain, and update user accounts, network access permissions, and required training system profiles.
• Maintain accurate technical documentation, troubleshooting procedures, and end-user support resources.
• Track and update Information Management Division (IMD) cybersecurity training requirements within ATCTS.
• Coordinate with DoD facilities to update personnel records and system access for PCS/TDY.
• Monitor customer satisfaction, conduct follow-ups, and ensure issues are resolved effectively.
• Compile operational statistics, service metrics, and technical reports for management review.
• Ensure IT support activities comply with DoD cybersecurity policies, security procedures, and requirements.
• Perform additional duties as assigned with reliable attendance.

Skills

Public Trust clearance

5+ years IT support

Troubleshooting hardware

Software/OS/problem solving

ITSM and ticketing

Network access management

Regulatory compliance (DoD)

Documentation skills

Education

High School Diploma or GED

IAT Level I certification (DoD 8570/8140)

Associate's or Bachelor's in IT/CS/IS

CompTIA Network+ or Security+

Microsoft Windows certs

ITIL Foundation

Additional IT training/certs

Tools

ITSM platforms

Ticketing systems

DoD cybersecurity policies

Job description

Overview

Job Summary

Galapagos Federal Systems LLC is seeking a Senior PC Maintenance Technician to join our team in support of a large military hospital environment. The successful candidate will provide advanced technical support, maintenance, troubleshooting, and deployment of computer hardware, software, and related IT systems to ensure reliable and efficient operations.

This position requires strong technical expertise, problem-solving abilities, and a commitment to delivering exceptional customer service while supporting critical healthcare operations and mission objectives. The Senior PC Maintenance Technician will collaborate with a diverse team of IT professionals to maintain system functionality, resolve technical issues, and ensure compliance with established security policies and operational standards.

Key Responsibilities

The Senior PC Maintenance Technician will:

• Provide technical support for daily IT operations under the direction of the Site Manager, Workflow Manager, and designated leadership
• Diagnose, troubleshoot, and resolve computer hardware, operating system, software, and peripheral issues
• Install, configure, maintain, and upgrade computer systems, software applications, printers, scanners, and related IT equipment
• Respond to end-user technical support requests via phone, email, ticketing systems, and on-site assistance
• Document, track, prioritize, and resolve technical support tickets, ensuring timely resolution and accurate reporting
• Monitor system error messages, implement corrective actions, and escalated complex technical issues as necessary
• Perform routine preventive maintenance, equipment inspections, and replacement of hardware components and consumables
• Assist with software testing, system upgrades, configuration changes, and implementation of new technologies
• Establish, maintain, and update user accounts, network access permissions, and required training system profiles
• Maintain accurate technical documentation, troubleshooting procedures, and end-user support resources
• Track and update Information Management Division (IMD) cybersecurity training requirements within the Army Training Certification Tracking System (ATCTS)
• Coordinate with DoD facilities to update personnel records and system access associated with Permanent Change of Station (PCS), deployments, and Temporary Duty (TDY) assignments
• Monitor customer satisfaction, conduct follow-ups, and ensure technical issues are resolved effectively
• Compile operational statistics, service metrics, and technical reports for management review
• Ensure IT support activities comply with applicable DoD cybersecurity policies, security procedures, and operational requirements
• Perform additional duties as assigned while maintaining regular and reliable attendance

Requirements

Skills and Experience

The Senior PC Maintenance Technician must have:

• Active Tier III Public Trust clearance or the ability to obtain the required background investigation and eligibility determination
• 5+ years of relevant IT support experience, preferably within enterprise, military, or DoD environments
• Demonstrated experience installing, configuring, maintaining, and troubleshooting computer hardware, operating systems, software applications, and peripherals
• Proficiency in diagnosing and resolving desktop, laptop, printer, scanner, and basic network connectivity issues
• Experience utilizing IT service management (ITSM) platforms and ticketing systems to document, track, and resolve technical issues
• Knowledge of network account administration, user access management, and basic network troubleshooting
• Familiarity with DoD IT policies, cybersecurity awareness requirements, and regulatory compliance standards
• Experience maintaining technical documentation, tracking service requests, and supporting end-user technology needs

Education and Certifications

The Senior PC Maintenance Technician must meet the following:

Required

• High School Diploma or GED
• IAT Level I certification in accordance with applicable DoD 8570/8140 requirements (e.g., CompTIA A+ or another qualifying certification appropriate to the position)

Preferred

• Associate's or Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field
• CompTIA Network+ or Security+ certification
• Microsoft certifications related to Windows operating systems, endpoint administration, or desktop support
• ITIL Foundation certification
• Additional technical training or certifications in hardware maintenance, IT service management, or enterprise IT support

Benefits

• Medical, dental, vision, disability, and life insurance
• Flexible Spending Accounts
• 401(k)
• PTO
• Paid Parental Leave
• Military Differential
• Tuition reimbursement
• Paid federal holidays

Security Clearance

Must be a U.S. Citizen. A high-level Department of Defense active security clearance is/may be required. Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to government information.

Physical Requirements

Work may involve sitting or standing for extended periods of time and typing and reading from a computer screen. The candidate must have enough mobility, including bending, reaching, and kneeling, to complete daily duties in a prompt and efficient manner, and that may include lifting up to thirty pounds, as necessary.

Company Summary

Headquartered in Hawaii, Galapagos Federal Systems, LLC, is an SBA-Certified NHO‑owned 8(a) Small Business specializing in global information technology solutions. We deliver professional services in IT Design & Installation, Cybersecurity Engineering & Support, Application Integration & Development, Software & Hardware Engineering, Network & Systems Management, Information Systems Security, and Business Management Services.

Leveraging over 30 years of providing IT services to the federal & commercial market with projects found around the world, our team has innovative expertise in the development of a wide range of technological solutions. Galapagos Federal Systems, LLC is an equal opportunity employer.

Our service commitment is simple - "Quality IT Solutions... On Time & On Budget."

Company Employment Statement

Galapagos Federal Systems, LLC reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing as positions, functions, and qualifications may vary depending on business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Galapagos Federal Systems, LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics.

The final salary offered within the posted range will be based on the candidate’s qualifications, experience, skills, education, and other job‑related factors.

Posted Salary Range

USD $55,000.00 - USD $62,000.00 /Yr.