Senior Payments Migration Design Lead

Next Frontier Capital; Plano (TX); On-site; USD 140,000 - 210,000; Full time

Job summary

JPMorganChase in Plano, TX is seeking a Migration Design Manager to craft end-to-end migration approaches for client-impacting platform and channel changes. You will collaborate with product, implementation, technology, and client-service teams to define requirements, plan delivery, and ensure a consistent client experience.

You will document migration scope, lead working sessions, and align stakeholders on timelines, dependencies, and readiness, driving risk management and successful execution

Qualifications

• Experience designing and/or delivering client-impacting migrations for payment products, platforms, or digital channels.
• Client-facing experience or experience supporting client implementations and service outcomes.
• Experience producing delivery-ready documentation such as Statements of Work, requirements, runbooks, or migration plans.
• Experience leading cross-functional working sessions with clear agendas, decisions, and follow-ups.
• Project management skills, including managing scope, timelines, dependencies, and risks.
• Experience working with technical partners to plan implementation activities and cutover readiness.
• Knowledge of payments, cash management, trade-related payment services, and merchant services.
• Ability to assess issues, determine severity, elevate appropriately, and drive resolution within defined ownership.
• Proficiency with standard desktop productivity tools and collaboration platforms.

Responsibilities

• Define and document migration approaches for in-scope platform and channel migrations, tailored to the product family and client needs.
• Produce Statements of Work that outline scope, assumptions, dependencies, milestones, risks, and readiness criteria.
• Lead migration forums to drive alignment and decision-making.
• Partner with product management, implementation teams, technology, sales, relationship teams, and risk/compliance stakeholders to confirm requirements and constraints.
• Manage multiple migrations concurrently, balancing timelines, resources, and competing priorities across stakeholder groups.
• Identify client and colleague impacts and coordinate preparedness activities with regional and functional partners.
• Serve as an escalation point for migration design questions and issue triage within the scope of the role.
• Identify process gaps and improvement opportunities, and work with partners to incorporate fixes into migration plans and deliverables.
• Maintain knowledge of relevant digital channels, products, and services within scope, and translate changes into migration implications.
• Develop and share practical guidance, playbooks, and lessons learned to improve consistency and execution across migrations.
• Adhere to firm policies, procedures, and control requirements throughout planning and delivery activities.

Skills

Migration design

Client-facing

Documentation

Cross-functional leadership

Project management

Technical collaboration

Payments knowledge

Issue resolution

Productivity tools

Tools

SOWs

Runbooks

Migration plans

Job description

JPMorganChase in Plano, TX is seeking a Migration Design Manager to craft end-to-end migration approaches for client-impacting platform and channel changes. You will collaborate with product, implementation, technology, and client-service teams to define requirements, plan delivery, and ensure a consistent client experience.

You will document migration scope, lead working sessions, and align stakeholders on timelines, dependencies, and readiness, driving risk management and successful execution