Senior Payments Client Services Leader, Global Banking

The Northern Trust Company; Jersey City (NJ); On-site; USD 118,000 - 160,000; Full time

Benefits offered by this job

Retirement benefits (401k)

Health and welfare benefits

Paid time off

Parental and caregiver leave

Life & accident insurance

Well-being programs

Job summary

The Northern Trust Company is seeking a senior Payments Client Services expert in Jersey City to lead complex investigations, advise institutional clients, and drive cross-border payment modernization. You will partner across Operations, Technology, Risk, and Compliance to improve service, risk mitigation, and client experience.

You will mentor a team, establish standards, and stay current on SWIFT and ISO 20022 developments, shaping global banking procedures and client servicing excellence.

Qualifications

• Senior expert in payments with investigations and cross-border matters.
• Ability to advise institutional clients and stakeholders on payment servicing.
• Lead cross-functional initiatives to improve service and risk management.

Responsibilities

• Serve as the senior escalation point for the most complex, high-risk, and time-sensitive payment investigations and client issues.
• Advise senior stakeholders, Relationship Managers, and clients on payment servicing matters and industry developments.
• Lead resolution of complex cross-border payment investigations by partnering with Operations, Product, Technology, Risk, Compliance, and Sanctions teams.
• Establish servicing standards, operating procedures, governance frameworks, and best practices for the Payments Client Services function.
• Analyze client servicing trends and recommend strategic improvements to enhance client experience, operational effectiveness, and risk management.
• Lead client service reviews, executive client discussions, and remediation efforts relating to payment servicing concerns.
• Drive strategic projects, regulatory initiatives, and payment modernization efforts.
• Provide leadership, coaching, and technical guidance to Client Payment Liaison Consultants and Sr. Consultants along with building procedures and structure for Global Banking.
• Maintain expertise in SWIFT standards, ISO 20022 migration, correspondent banking, payment market infrastructures, and emerging payment technologies.

Skills

Payment investigations

Exception processing

Payment operations

Market infrastructure

Regulatory compliance

SWIFT messaging

Client relationship mgmt

Leadership

Strategic thinking

Analytical skills

Communication skills

Job description

The Northern Trust Company is seeking a senior Payments Client Services expert in Jersey City to lead complex investigations, advise institutional clients, and drive cross-border payment modernization. You will partner across Operations, Technology, Risk, and Compliance to improve service, risk mitigation, and client experience.

You will mentor a team, establish standards, and stay current on SWIFT and ISO 20022 developments, shaping global banking procedures and client servicing excellence.