Client Servicing Payments, Global Banking

Northern Trust Corp; Jersey City (NJ); Hybride; USD 118 000 - 160 000; Plein temps

Avantages offerts par ce poste

Discretionary bonus program

Equity component (potential)

Retirement benefits (401k and pension)

Résumé du poste

Northern Trust Corp seeks a senior Payments Client Services expert to lead complex investigations, advise executives, and drive improvements across cross-border payment operations. You will partner with Operations, Risk, Compliance, and Technology to elevate client experience and mitigate risk.

The role demands deep knowledge of SWIFT MT and ISO 20022, 10+ years in payments, and strong leadership in a hybrid environment based in the Jersey City area.

Qualifications

• 10+ years of experience in payments, treasury services, or institutional banking.
• Expert knowledge of payment investigations, exception processing, and cross-border servicing.

Responsabilités

• Serve as senior escalation point for complex payment investigations and client issues.
• Advise senior stakeholders, Relationship Managers, and clients on payments servicing and industry developments.
• Lead resolution of cross-border payment investigations with Operations, Product, Technology, Risk, Compliance, and Sanctions teams.
• Establish servicing standards, procedures, governance, and best practices for Payments Client Services.
• Analyze client servicing trends and recommend improvements to enhance experience, efficiency, and risk management.
• Lead client service reviews and remediation efforts related to payment servicing concerns.
• Drive strategic projects, regulatory initiatives, and payment modernization efforts.
• Provide leadership and coaching to Client Payment Liaison Consultants and Sr. Consultants.

Connaissances

Payment investigations

Client relationship management

Project leadership

Analytical thinking

Regulatory compliance

Formation

Bachelor's degree (assumed)

Outils

SWIFT MT

ISO 20022

Description du poste

About Northern TrustAs a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.Job Profile SummaryServes as the senior subject matter expert for Payments Client Services, providing strategic leadership and advanced expertise across payment investigations, correspondent banking, SWIFT messaging, and institutional client servicing.Acts as the highest escalation point for clients pertaining to complex payment matters and partners with leadership to drive service improvements, operational efficiency, risk mitigation, and client experience initiatives.Major DutiesServe as the senior escalation point for the most complex, high-risk, and time-sensitive payment investigations and client issues.Advise senior stakeholders, Relationship Managers, and clients on payment servicing matters and industry developments.Lead resolution of complex cross-border payment investigations by partnering with Operations, Product, Technology, Risk, Compliance, and Sanctions teams.Establish servicing standards, operating procedures, governance frameworks, and best practices for the Payments Client Services function.Analyze client servicing trends and recommend strategic improvements to enhance client experience, operational effectiveness, and risk management.Lead client service reviews, executive client discussions, and remediation efforts relating to payment servicing concerns.Drive strategic projects, operational enhancements, regulatory initiatives, and payment modernization efforts.Provide leadership, coaching, and technical guidance to Client Payment Liaison Consultants and Sr. Consultants along with building procedures and structure for Global Banking.Maintain expertise in SWIFT standards, ISO 20022 migration, correspondent banking, payment market infrastructures, and emerging payment technologies.SkillsExpert knowledge of:Payment investigations and exception processingPayment operations and market infrastructureCompliance, sanctions, and regulatory considerationsSWIFT MT and ISO 20022 messagingExcellent client relationship management, presentation, and communication skills.Strong project leadership and stakeholder management experience.Strong strategic thinking, analytical, and problem-solving capabilities.Experience10+ years of experience in payments, treasury services, correspondent banking, institutional banking, or client servicing.Extensive experience handling complex payment investigations and advising institutional clients.Proven track record driving strategic initiatives, process improvements, and service enhancements.Recognized subject matter expert with experience influencing business outcomes and leading cross-functional initiatives.#LI-MG1#HybridSalary Range:118,450.00 - 160,000.00Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.Work AuthorizationApplicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).Working with UsAs a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.Reasonable AccommodationNorthern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [e-mail], or alternatively you can discuss your individual requirements with the recruiter you are working with.