Senior Payments Client Services Lead, Global Banking

Northern Trust; Jersey City (NJ); Presencial; USD 118.000 - 160.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401k and pension

Medical, dental, vision

Paid time off

Parental leave

Disability insurance

Discretionary bonus with potential for

equity component

Descripción de la vacante

Northern Trust in Jersey City, NJ seeks a senior Payments Client Services expert to lead complex investigations, advise institutional clients, and drive improvements across cross‑border payments and SWIFT/ISO 20022 initiatives.

You will partner with Operations, Product, Technology, Risk, and Compliance to set governance, standards, and strategic initiatives, while coaching junior consultants and shaping global banking procedures.

Formación

• 10+ years of experience in payments or related fields.
• Experience handling complex payment investigations and advising institutional clients.
• Proven track record driving strategic initiatives, process improvements, and service enhancements.

Responsabilidades

• Serve as the senior escalation point for the most complex, high‑risk, and time-sensitive payment investigations and client issues.
• Advise senior stakeholders, Relationship Managers, and clients on payment servicing matters and industry developments.
• Lead resolution of complex cross‑border payment investigations by partnering with Operations, Product, Technology, Risk, Compliance, and Sanctions teams.
• Establish servicing standards, operating procedures, governance frameworks, and best practices for the Payments Client Services function.
• Analyze client servicing trends and recommend strategic improvements to enhance client experience, operational effectiveness, and risk management.
• Lead client service reviews, executive client discussions, and remediation efforts relating to payment servicing concerns.
• Drive strategic projects, operational enhancements, regulatory initiatives, and payment modernization efforts.
• Provide leadership, coaching, and technical guidance to Client Payment Liaison Consultants and Sr. Consultants along with building procedures and structure for Global Banking.
• Maintain expertise in SWIFT standards, ISO 20022 migration, correspondent banking, payment market infrastructures, and emerging payment technologies.

Conocimientos

Payment investigations

Payment operations

SWIFT messaging

ISO 20022

Regulatory compliance

Client relationship management

Project leadership

Analytical thinking

Descripción del empleo

Northern Trust in Jersey City, NJ seeks a senior Payments Client Services expert to lead complex investigations, advise institutional clients, and drive improvements across cross‑border payments and SWIFT/ISO 20022 initiatives.

You will partner with Operations, Product, Technology, Risk, and Compliance to set governance, standards, and strategic initiatives, while coaching junior consultants and shaping global banking procedures.