Client Servicing Payments, Global Banking

The Northern Trust Company; Jersey City (NJ); On-site; USD 118,000 - 160,000; Full time

Benefits offered by this job

Retirement benefits (401k)

Health and welfare benefits

Paid time off

Parental and caregiver leave

Life & accident insurance

Well-being programs

Job summary

The Northern Trust Company is seeking a senior Payments Client Services expert in Jersey City to lead complex investigations, advise institutional clients, and drive cross-border payment modernization. You will partner across Operations, Technology, Risk, and Compliance to improve service, risk mitigation, and client experience.

You will mentor a team, establish standards, and stay current on SWIFT and ISO 20022 developments, shaping global banking procedures and client servicing excellence.

Qualifications

• Senior expert in payments with investigations and cross-border matters.
• Ability to advise institutional clients and stakeholders on payment servicing.
• Lead cross-functional initiatives to improve service and risk management.

Responsibilities

• Serve as the senior escalation point for the most complex, high-risk, and time-sensitive payment investigations and client issues.
• Advise senior stakeholders, Relationship Managers, and clients on payment servicing matters and industry developments.
• Lead resolution of complex cross-border payment investigations by partnering with Operations, Product, Technology, Risk, Compliance, and Sanctions teams.
• Establish servicing standards, operating procedures, governance frameworks, and best practices for the Payments Client Services function.
• Analyze client servicing trends and recommend strategic improvements to enhance client experience, operational effectiveness, and risk management.
• Lead client service reviews, executive client discussions, and remediation efforts relating to payment servicing concerns.
• Drive strategic projects, regulatory initiatives, and payment modernization efforts.
• Provide leadership, coaching, and technical guidance to Client Payment Liaison Consultants and Sr. Consultants along with building procedures and structure for Global Banking.
• Maintain expertise in SWIFT standards, ISO 20022 migration, correspondent banking, payment market infrastructures, and emerging payment technologies.

Skills

Payment investigations

Exception processing

Payment operations

Market infrastructure

Regulatory compliance

SWIFT messaging

Client relationship mgmt

Leadership

Strategic thinking

Analytical skills

Communication skills

Job description

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world's most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

Job Profile Summary

Serves as the senior subject matter expert for Payments Client Services, providing strategic leadership and advanced expertise across payment investigations, correspondent banking, SWIFT messaging, and institutional client servicing.

Acts as the highest escalation point for clients pertaining to complex payment matters and partners with leadership to drive service improvements, operational efficiency, risk mitigation, and client experience initiatives.

Major Duties

• Serve as the senior escalation point for the most complex, high-risk, and time-sensitive payment investigations and client issues.
• Advise senior stakeholders, Relationship Managers, and clients on payment servicing matters and industry developments.
• Lead resolution of complex cross-border payment investigations by partnering with Operations, Product, Technology, Risk, Compliance, and Sanctions teams.
• Establish servicing standards, operating procedures, governance frameworks, and best practices for the Payments Client Services function.
• Analyze client servicing trends and recommend strategic improvements to enhance client experience, operational effectiveness, and risk management.
• Lead client service reviews, executive client discussions, and remediation efforts relating to payment servicing concerns.
• Drive strategic projects, operational enhancements, regulatory initiatives, and payment modernization efforts.
• Provide leadership, coaching, and technical guidance to Client Payment Liaison Consultants and Sr. Consultants along with building procedures and structure for Global Banking.
• Maintain expertise in SWIFT standards, ISO 20022 migration, correspondent banking, payment market infrastructures, and emerging payment technologies.

Skills

• Expert knowledge of: Payment investigations and exception processing
• Payment operations and market infrastructure
• Compliance, sanctions, and regulatory considerations
• SWIFT MT and ISO 20022 messaging
• Excellent client relationship management, presentation, and communication skills.
• Strong project leadership and stakeholder management experience.
• Strong strategic thinking, analytical, and problem-solving capabilities.

Experience

• 10+ years of experience in payments, treasury services, correspondent banking, institutional banking, or client servicing.
• Extensive experience handling complex payment investigations and advising institutional clients.
• Proven track record driving strategic initiatives, process improvements, and service enhancements.
• Recognized subject matter expert with experience influencing business outcomes and leading cross-functional initiatives.

#LI-MG1

#Hybrid

Salary Range:

118,450.00 - 160,000.00

Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.

Work Authorization

Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trust's history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities