Patient Support Specialist (Temp) – Pharmacy Services

S27a; Northern (KY); Hybrid; USD 21,000 - 23,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Retirement plan options

Paid time off

Paid parental leave

Employee assistance programs

Other perks

Performance bonuses

Job summary

CareTria is seeking a temporary Customer Service Representative to interact with patients by phone, enroll them in programs, process orders, and support billing and demographics updates. You will be the primary contact for enrollment, order status, and program inquiries, with a focus on satisfaction and compliance.

The role requires 6 months of call center experience, basic MS Office skills, and the ability to work independently with accuracy.

Qualifications

• High School Diploma or equivalent required; post-high school training a plus.
• Pharmacy or medical experience is desired.
• Minimum 6 months of call center experience.
• Minimum 6 months of administrative duties.
• Familiar with Microsoft Word, Excel, and Outlook.

Responsibilities

• Answer inbound calls promptly and courteously, complying with regulations.
• Provide first call resolution or triage when needed.
• Make outbound calls to patients to assist in processing prescriptions.
• Assist with enrollment updates, payments, releasing orders, and updating demographics.
• Compile and maintain reporting as requested by the business.
• Handle difficult situations professionally.
• Complete other tasks as assigned by management.
• Support various operations areas such as Receiving, Kitting, Shipping, and DEA.

Skills

Customer service

Phone etiquette

Multitasking

Typing speed

Team collaboration

Independent work

Communication

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

CareTria is seeking a temporary Customer Service Representative to interact with patients by phone, enroll them in programs, process orders, and support billing and demographics updates. You will be the primary contact for enrollment, order status, and program inquiries, with a focus on satisfaction and compliance.

The role requires 6 months of call center experience, basic MS Office skills, and the ability to work independently with accuracy.