Remote Patient Care Center Specialist – Empathetic Support & CRM

Jobtailor; Sterling (VA); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Jobtailor in Sterling, Virginia seeks a patient-focused Call Center Specialist to support pharmacy services from a home office. You will handle high call volumes, coordinate next steps with patients, provide information on delivery, refills, and prescription status, and document every interaction in pharmacy and CRM systems while upholding HIPAA and quality standards.

This hybrid role may require occasional on-site training near Sterling; requires reliable internet, dedicated workspace, and

Qualifications

• 1+ year in contact center, patient-facing office, or customer service.
• Proven ability to handle high call volumes while meeting targets.
• Strong conversational communication with empathy and professionalism.
• Excellent attention to detail and accurate data entry.
• Comfort using standardized scripts for clarity and compliance.
• Proficiency with Outlook and Teams; quick learner of new software.
• Familiarity with healthcare compliance, including HIPAA.
• Ability to work from a dedicated home office with reliable internet.
• On-site training may be required for within 30 miles of Sterling, VA.
• Authorized to work in the U.S. without visa sponsorship.
• Background check and pre-employment drug screening completed.
• Preferred: CRM experience and bilingual English/Spanish.

Responsibilities

• Handle a high volume of inbound and outbound calls using scripts and protocols.
• Assess patient needs and coordinate next steps, including rescheduling visits.
• Provide information on pharmacy services, delivery, refills, and prescription status.
• Document interactions accurately in pharmacy and CRM systems.
• Route calls to pharmacists based on clinical or urgent needs.
• Assist patients with insurance, co-pays, prior authorizations, and questions.
• Escalate complex concerns to supervisors or pharmacists.
• Follow HIPAA and internal procedures.
• Meet contact center performance metrics (handle time, resolution, quality).
• Participate in regular training on pharmacy policies, procedures, and systems.

Skills

Contact center experience

Communication skills

Attention to detail

Empathy / professionalism

CRM familiarity

Bilingual English & Spanish

HIPAA compliance

Tools

Outlook

Microsoft Teams

CRM systems

Job description

Jobtailor in Sterling, Virginia seeks a patient-focused Call Center Specialist to support pharmacy services from a home office. You will handle high call volumes, coordinate next steps with patients, provide information on delivery, refills, and prescription status, and document every interaction in pharmacy and CRM systems while upholding HIPAA and quality standards.

This hybrid role may require occasional on-site training near Sterling; requires reliable internet, dedicated workspace, and