Senior Patient Services Lead: Scheduling & Front Desk

Houston Methodist; Pearland (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Houston Methodist is seeking a Senior Patient Services Representative to handle patient check-in/check-out and appointment scheduling to facilitate a smooth visit experience. The role may involve registration and revenue cycle tasks, and includes supporting timely claims submission and collaboration with care teams.

The position emphasizes customer service, accurate data entry, and working with the electronic medical record system, with guidance to less experienced staff as a mentor and role

Qualifications

• High School diploma or equivalent required.
• Five years of experience to include three years experience in a related role within healthcare.

Responsibilities

• Performs patient check in/check out functions and schedules appointments.
• Supports billing and revenue cycle activities as needed.
• Provides exceptional patient service and collaborates with team members.
• Acts as a mentor and role model for less experienced staff.

Skills

Customer service

Scheduling

English proficiency

Communication

Revenue cycle knowledge

Medical terminology

Problem solving

EMR navigation

Education

High School diploma or equivalent

Tools

EMR software

Job description

Houston Methodist is seeking a Senior Patient Services Representative to handle patient check-in/check-out and appointment scheduling to facilitate a smooth visit experience. The role may involve registration and revenue cycle tasks, and includes supporting timely claims submission and collaboration with care teams.

The position emphasizes customer service, accurate data entry, and working with the electronic medical record system, with guidance to less experienced staff as a mentor and role