Senior Patient Services Lead — Scheduling & Access

Houston Methodist; Houston (TX); Presencial; USD 42.000 - 62.000; Jornada completa

Descripción de la vacante

Houston Methodist Willowbrook Hospital seeks an experienced Senior Patient Services Representative to streamline patient flow. You will check in/out patients, schedule appointments, and help with financial clearance, ensuring accurate data entry and service quality.

The role emphasizes strong communication, revenue cycle understanding, and mentoring newer staff to uphold high patient-care standards. Non-exempt, full-time position located at Tomball Clinic, TX.

Formación

• High School diploma or equivalent education.
• Five years of experience, including three in a related healthcare role.
• Strong customer service and communication skills for patient interactions.

Responsabilidades

• Perform patient check-in and check-out and input scheduling data.
• Handle appointment scheduling and financial clearance activities.
• Support revenue cycle tasks and perform registration as needed.
• Provide general operations assistance and mentor junior staff.

Conocimientos

Customer service

Communication skills

English language

Scheduling skills

EMR software

Medical terminology

Problem solving

Revenue cycle knowledge

Educación

High school diploma or equivalent

Herramientas

Electronic Medical Record

Descripción del empleo

Houston Methodist Willowbrook Hospital seeks an experienced Senior Patient Services Representative to streamline patient flow. You will check in/out patients, schedule appointments, and help with financial clearance, ensuring accurate data entry and service quality.

The role emphasizes strong communication, revenue cycle understanding, and mentoring newer staff to uphold high patient-care standards. Non-exempt, full-time position located at Tomball Clinic, TX.