Senior Patient Services Specialist - Plastics Clinic

Houston Methodist; Texas, United States, Northern America, Americas; Hybrid; USD 36,000 - 48,000; Full time

Job summary

Houston Methodist is seeking a Senior Patient Services Representative to manage patient check-in/check-out and scheduling to ensure a seamless visit experience. The role includes handling complex scheduling workflows, supporting revenue cycle activities, and mentoring junior staff.

The position emphasizes strong customer service, clear communication, and accurate data entry within the EMR system to support timely financial clearance and patient care.

Qualifications

• High School diploma or equivalent required.
• Five years of healthcare experience with at least three years in a related role.
• Demonstrated customer service and communication skills.
• Familiarity with basic computer skills and EMR systems.

Responsibilities

• Perform patient check in/check out and scheduling to facilitate the patient visit experience.
• Support registration and revenue cycle activities as needed.
• Serve as role model and mentor to less experienced staff.
• Communicate with patients, physicians, and staff to ensure smooth operations.

Skills

Communication skills

Customer service

Phone and scheduling

EMR familiarity

English literacy

Problem solving

Revenue cycle knowledge

Education

High School diploma or equivalent

Tools

Electronic Medical Record (EMR) systems

Job description

Houston Methodist is seeking a Senior Patient Services Representative to manage patient check-in/check-out and scheduling to ensure a seamless visit experience. The role includes handling complex scheduling workflows, supporting revenue cycle activities, and mentoring junior staff.

The position emphasizes strong customer service, clear communication, and accurate data entry within the EMR system to support timely financial clearance and patient care.