Patient Access & Scheduling Specialist

Houston Methodist; Sugar Land (TX); On-site; USD 34,000 - 42,000; Full time

Job summary

Houston Methodist in Sugar Land is seeking a Patient Services Representative to manage patient check-in/check-out and schedule appointments, ensuring a smooth visit experience. The role may support timely claims submission and registration tasks within the revenue cycle.

Responsibilities include interacting with patients, physicians, and staff with a strong customer-service mindset, while maintaining accuracy and HIPAA compliance. Basic EMR knowledge and clear English communication are essential.

Qualifications

• High school diploma or equivalent required.
• One year of healthcare or related experience preferred.
• Experience in a healthcare environment is preferred.
• Must have strong English reading/writing and communication skills.
• Able to learn and utilize EMR and other software systems.

Responsibilities

• Perform patient check-in and check-out functions and schedule appointments.
• Assist with registration and revenue cycle tasks as needed to support timely financial clearance.
• Provide general operations support and patient service tasks within department scope.
• Communicate with patients, physicians, and staff with a customer-service focus while maintaining HIPAA compliance.

Skills

Customer service

Scheduling

English proficiency

Communication

Basic computer skills

Medical terminology

Problem solving

Education

High School diploma or equivalent

Tools

Electronic Medical Record (EMR) software

Job description

Houston Methodist in Sugar Land is seeking a Patient Services Representative to manage patient check-in/check-out and schedule appointments, ensuring a smooth visit experience. The role may support timely claims submission and registration tasks within the revenue cycle.

Responsibilities include interacting with patients, physicians, and staff with a strong customer-service mindset, while maintaining accuracy and HIPAA compliance. Basic EMR knowledge and clear English communication are essential.