Senior Patient Services Coordinator - Front Desk & Billing

Novant Health; Parish Place (SC); On-site; USD 36,000 - 54,000; Full time

Job summary

Novant Health is seeking a detail-oriented front-office professional to join our facility, initially in the call center and then transitioning to front-office duties. You will register patients, verify demographics and insurance, collect co-pays, schedule appointments, and assist with billing under Epic systems.

The role requires strong communication, accuracy, and the ability to work in a fast-paced environment while maintaining patient confidentiality and delivering compassionate service.

Qualifications

• High School Diploma or GED is required.
• At least 1 year of clerical experience in a medical office is required.
• Knowledge of EPIC systems and medical billing basics is expected.

Responsibilities

• Register patients, verify demographics and insurance, collect co-pays and balances, process payments, and complete documentation.
• Schedule new and established patient appointments.
• Resolve Epic work queues, billing questions, and claim edits.
• Answer phones, manage messages, file records, and provide follow-up to patients and staff.
• Collaborate with the healthcare team and support process improvements while maintaining patient confidentiality.

Skills

Verbal communication

Organizational skills

Problem solving

Confidentiality

Team player/initiative

Education

High School Diploma or GED

Tools

EPIC systems

Medical office software

Job description

Novant Health is seeking a detail-oriented front-office professional to join our facility, initially in the call center and then transitioning to front-office duties. You will register patients, verify demographics and insurance, collect co-pays, schedule appointments, and assist with billing under Epic systems.

The role requires strong communication, accuracy, and the ability to work in a fast-paced environment while maintaining patient confidentiality and delivering compassionate service.