Patient Services Coordinator III - Urgent Care

Novant Health; Cornelius (NC); On-site; USD 32,000 - 45,000; Full time

Job summary

Novant Health in Cornelius, NC seeks an administrative clerk to record patient demographics, insurance data, charges and collections, and to schedule appointments with accuracy. The role supports multiple admin functions and requires EPIC systems knowledge.

The ideal candidate has a high school diploma and at least one year in a medical office clerical role, along with excellent communication and confidentiality.

Qualifications

• High School Diploma or GED required.
• One year of clerical experience in medical office setting required.
• Knowledge of medical office software; EPIC systems; confidentiality and teamwork emphasized.

Responsibilities

• Record patient demographics, insurance information, charges and collections accurately.
• Schedule patient appointments in a timely and accurate manner.
• Cross-train in multiple administrative support functions.

Skills

Verbal communication

Organization

Problem solving

Confidentiality

Teamwork

Initiative

Cultural awareness

Adaptability

Education

High School Diploma or GED

Tools

EPIC systems

Job description

What We Offer

Responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections. Scheduling patient appointments in a timely and accurate manner. Cross-training required in multiple administrative support functions.

What We're Looking For

• Education: High School Diploma or GED, required.
• Experience: One year of clerical experience in medical office setting, required. Other related experience may be considered in lieu of medical office experience.
• Additional Skills (required): Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional Skills (preferred): Proficient in use of all computer software utilized in practice.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.