Patient Services Coordinator

Novant Health; Thomasville (NC); On-site; USD 38,000 - 62,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Dental insurance

Vision insurance

Retirement matching

PTO and holidays

Tuition reimbursement

Student loan forgiveness

Wellness programs

Employee discounts

Job summary

Novant Health in Thomasville, NC, invites applications for a Patient Services Coordinator III in the Neuro Clinic. The role is full-time, 8:00am-5:00pm, with duties spanning patient data accuracy, appointment coordination, billing, and administrative support.

Ideal candidates have a high school diploma and at least 1 year of clerical medical office experience, plus proficiency in EPIC and medical office software. A strong team player with excellent communication will thrive.

Qualifications

• High school diploma or GED required; 1 year clerical medical office experience preferred.
• Knowledge of medical office software and EPIC; ability to schedule, post charges, and manage demographics.
• Strong communication, organization, confidentiality, and teamwork; adaptability to changing priorities.

Responsibilities

• Manage patient information accuracy and update demographics, insurance, and medical history.
• Check in and check out patients.
• Coordinate and confirm appointments to ensure timely service.
• Post charges, collect copays, and manage patient collections.
• Cross-train in administrative roles to boost team efficiency.
• Deliver compassionate, professional service to patients and staff.

Skills

Verbal communication

Scheduling

Billing knowledge

Confidentiality

Teamwork

Initiative

Medical terminology

Epic systems

Payor billing knowledge

Coding basics

Education

High School Diploma or GED

Tools

EPIC systems

Medical office software

Job description

What We Offer

Patient Services Coordinator III

Position: Patient Services Coordinator III
Location: Thomasville, North Carolina

Department: Neuro Clinic

Employment Type: Full Time, Monday-Friday, 8:00am-5:00pm

As a Patient Services Coordinator you will:

• Manage Patient Information: Accurately record and update patient demographics, insurance details, and medical histories.
• Check in and Check out of patients.
• Coordinate Appointments: Schedule and confirm patient appointments, ensuring timely and efficient service.
• Handle Billing and Collections: Post charges, process co-pays, and manage patient collections with attention to detail.
• Support Administrative Functions: Cross-train in various administrative support roles to enhance team efficiency.
• Deliver Exceptional Service: Provide compassionate and professional assistance to patients, families, and team members.

Benefits

• Competitive salary and opportunities for advancement.
• Comprehensive benefits package, including health, dental, and vision insurance.
• Retirement plans with employer matching.
• Paid time off and holiday pay.
• Tuition reimbursement and student loan forgiveness programs.
• Employee wellness programs and discounts.

Why Novant Health?

At Novant Health, we value the unique contributions of each team member. We foster an inclusive culture where diversity is celebrated, and every individual is empowered to make a difference. As a Patient Services Coordinator, you will play a crucial role in delivering outstanding patient experiences and supporting the health and well-being of our community.

What We're Looking For

• Education: High School Diploma or GED, required.
• Experience: 1 year One year of clerical experience in medical office setting, required. Other related experience may be considered in lieu of medical office experience.
• Additional Skills (required): Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional Skills (preferred): Proficient in use of all computer software utilized in practice.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.