Senior Patient Services Advocate & Peer Mentor

externallincarecareers; Phoenix (AZ); On-site; USD 38,000 - 52,000; Full time

Job summary

externallincarecareers is seeking a patient service representative to process orders accurately and communicate clearly with patients and referral sources in a time-sensitive manner.

The role includes answering inquiries, assisting walk-in patients with equipment and services, verifying insurance, completing electronic intake, and ensuring ACHC and Medicare guidelines are followed. A high school diploma is required with strong organization, communication, and computer skills.

Qualifications

• High School diploma or GED required.
• Prefer 2 years of home health, customer service, call center, or insurance experience.
• Strong organization, communication, analytical, and problem-solving skills required.
• must have basic understanding of Microsoft Word, Excel, and excellent typing skills

Responsibilities

• Process patient orders accurately in a time-sensitive manner.
• Respond to telephone inquiries and orders from patients and referral sources.
• May assist walk-in patients with the selection of equipment, supplies, and services.
• Determine resolution of patient and referral inquiries, questions, or concerns.
• Complete electronic intake process in billing system, verify insurance, and review documentation for accuracy.
• Contact patients to inform them of any payment requirements and collect payment as needed.
• Understand and abide by ACHC requirements and Medicare guidelines.
• May process insurance authorization and follow up on requests as needed.
• Establish positive relationships with referral sources and internal/external customers.
• May perform quality assurance to confirm order accuracy prior to submission for reimbursement.

Skills

Customer service

Communication

Analytical thinking

Problem-solving

Time management

Organizational skills

Education

High School diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

externallincarecareers is seeking a patient service representative to process orders accurately and communicate clearly with patients and referral sources in a time-sensitive manner.

The role includes answering inquiries, assisting walk-in patients with equipment and services, verifying insurance, completing electronic intake, and ensuring ACHC and Medicare guidelines are followed. A high school diploma is required with strong organization, communication, and computer skills.