Senior Patient Services & Order Specialist

Preferred Homecare; Phoenix (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

Lincare is seeking a Customer Service Subject Matter Expert to efficiently process patient orders, verify insurance, and communicate clearly with patients, referral sources, and internal teams. The role emphasizes ACHC compliance, Medicare guideline understanding, and accurate documentation to ensure timely reimbursement.

Responsibilities include handling telephone inquiries, assisting walk-in patients, resolving issues, and maintaining strong relationships with referrals.

Qualifications

• Education/Experience: High School diploma or GED equivalency required.
• Prefer 1 year of related health care, customer service, call center, or insurance experience.
• Strong organization and communication skills required.
• Must have basic computer and typing skills.

Responsibilities

• Responds to telephone inquiries and orders from patients and referral sources.
• May assist walk-in patients with the selection of equipment, supplies, and services.
• Determines resolution of patient and referral inquiries, questions, or concerns.
• Completes electronic intake process in billing system, performs verification of insurance, and reviews all documentation for accuracy to qualify patient for services.
• Contacts patients to inform them of any patient payment requirements, collects payment, and determines best delivery method, providing instructions for receiving delivery.
• Understands and abides by ACHC requirements.
• May need to understand and interpret Medicare guidelines and qualifying documentation.
• Thoroughly understands payer and utilization guidelines.
• May process insurance authorization and follow up on requests as needed.
• Establishes positive relationships with referral sources and builds rapport with internal and external customers.
• May be required to perform quality assurance process, confirming accuracy of orders prior to submission for reimbursement.
• Understands C-PAP compliance guidelines as required by assignment, or has obtained knowledge of rehab equipment and coverage criteria.
• Consistently meets Quality Assurance score of 85% or above.

Skills

Customer service experience

Typing

Computer skills

Communication

Education

High School diploma or GED

Job description

Lincare is seeking a Customer Service Subject Matter Expert to efficiently process patient orders, verify insurance, and communicate clearly with patients, referral sources, and internal teams. The role emphasizes ACHC compliance, Medicare guideline understanding, and accurate documentation to ensure timely reimbursement.

Responsibilities include handling telephone inquiries, assisting walk-in patients, resolving issues, and maintaining strong relationships with referrals.