Senior Patient Service Pro - Orthopedics (No Call/Weekends)

BJC HealthCare; O’Fallon (MO); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Comprehensive health benefits

401(k) with company match

Paid Time Off

Job summary

BJC Medical Group in Orthopedics Winghaven is hiring a Senior Patient Service Representative for outpatient settings. You will handle patient and staff calls, perform receptionist duties, verify insurance information, collect payments, and ensure accurate data entry of charges.

This role emphasizes training and guiding junior staff while maintaining high professionalism. The position offers a daytime schedule (7:30a-4:00p), 40 hours per week, with no on-call, weekends, or holidays, in an

Qualifications

• High School Diploma or GED is required.
• 2-5 years of experience in a physician office or medical office setting preferred.

Responsibilities

• Handles telephone calls from patients and staff; forwards calls requiring triage.
• Performs receptionist duties with attention to detail and professionalism.
• Verifies health insurance payment information; educates patients on applicable regulations; collects payments and records data.
• Performs data entry of service charges, including diagnostic codes and charges for physicians and clinics.
• Coordinates information with Central Billing Office to ensure charges are captured and collected.
• Serves as an SME; answers questions from staff; helps resolve complex issues.
• Provides training and support to new and existing staff.
• This is a safety-sensitive position per BJC.

Education

High School Diploma or GED

Job description

BJC Medical Group in Orthopedics Winghaven is hiring a Senior Patient Service Representative for outpatient settings. You will handle patient and staff calls, perform receptionist duties, verify insurance information, collect payments, and ensure accurate data entry of charges.

This role emphasizes training and guiding junior staff while maintaining high professionalism. The position offers a daytime schedule (7:30a-4:00p), 40 hours per week, with no on-call, weekends, or holidays, in an