Senior Patient Service & Billing Specialist

BJC Medical Group; St. Louis (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Life insurance

401(k) with match

Tuition assistance

Paid time off

Job summary

BJC Medical Group is seeking a Senior Patient Service Representative to act as a subject matter expert in administrative tasks supporting the physician office. You will train new and junior staff, escalate complex issues, and ensure accuracy in charges and patient communications.

The role emphasizes triage, data entry, and coordination with the Central Billing Office, with safety-sensitive requirements and a focus on exceptional patient service.

Qualifications

• Handles telephone calls from patients and staff; triage as needed.
• Performs receptionist duties with close attention to detail and professionalism.
• Verifies health insurance payment information; educates patients on regulations; collects payments and records data.

Responsibilities

• Handles telephone calls from patients and staff; forwards calls requiring triage.
• Performs receptionist duties with close attention to detail and professionalism.
• Verifies health insurance payment information and educates patients on the applicable regulations; collects payments and records data.
• Performs data entry of service charges, to include the assignment of diagnostic codes and the entering of all physician and clinic related charges.
• Coordinates information with Central Billing Office to ensure all charges are captured and properly collected.
• Serves as a subject matter expert; answers general and technical questions from other staff members; helps make decisions and resolve complex issues.
• Provides training and support to both new & existing staff.
• BJC has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job.

Skills

Phone etiquette

Data entry

Medical office knowledge

Education

High School Diploma or GED

Job description

BJC Medical Group is seeking a Senior Patient Service Representative to act as a subject matter expert in administrative tasks supporting the physician office. You will train new and junior staff, escalate complex issues, and ensure accuracy in charges and patient communications.

The role emphasizes triage, data entry, and coordination with the Central Billing Office, with safety-sensitive requirements and a focus on exceptional patient service.