Senior Patient Service Representative - Orthopedics

BJC Medical Group; O’Fallon (MO); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Comprehensive benefits

Disability insurance

401(k) plan with match

Tuition assistance

Paid time off

Adoption assistance

Job summary

BJC Medical Group is seeking a full-time Senior Patient Service Representative for the Orthopedics team in Winghaven, MO. This outpatient role supports the physician office, handling calls, patient check-ins, and billing coordination with a 40-hour work week on a day shift from 7:30a to 4:00p.

The position emphasizes accuracy in data entry, insurance verification, andPatient payments, while serving as a resource to train staff.

Qualifications

• High School Diploma or GED required.
• 2-5 years of experience in a patient service/office role.
• Preferred 5-10 years of experience.

Responsibilities

• Handles telephone calls from patients and staff; forwards calls requiring triage.
• Performs receptionist duties with attention to detail and professionalism.
• Verifies health insurance payment information and educates patients on regulations; collects payments and records data.
• Performs data entry of service charges, including diagnostic codes and charges.
• Coordinates information with Central Billing Office to ensure charges are captured and collected.
• Serves as subject matter expert; answers questions and helps resolve complex issues.
• Provides training and support to new and existing staff.
• Safety-sensitive position requiring alertness and safe work practices.

Skills

Telephone skills

Reception duties

Insurance verification

Data entry

Billing coordination

Training

Escalation handling

Education

High School Diploma or GED

Job description

Additional Information About The Role

• Preferred Medical Office Experience
• Day Shift - 7:30a-4:00p
• NO CALL, NO WEEKENDS, NO HOLIDAYS

Additional Information About The Role

Come join our team as a full-time Senior Patient Service Representative with BJC Medical Group in Orthopedics located in Winghaven, this is a rare opportunity to join a great team!

• Outpatient
• Preferred Medical Office Experience
• 40-Hours per week
• Day Shift - 7:30a-4:00p
• Benefit Eligible
• NO CALL, NO WEEKENDS, NO HOLIDAYS

Overview

BJC Medical Group is the multi-specialty physician-led organization of BJC HealthCare and includes over 600 doctors and advanced practice providers who are affiliated with top-ranked hospitals in the Midwest region.

Since 1994, BJC Medical Group has provided access to extraordinary care in over 145 locations and over 25 specialties in the greater St. Louis, mid-Missouri and southern Illinois areas. Our providers are nationally recognized for excellent patient satisfaction, quality health care, and improving the health and well-being of the communities we serve.

Preferred Qualifications

Role Purpose

The Senior Patient Service Representative functions as a subject matter expert on administrative tasks supporting the physician office. This position maintains a strong knowledge of and trains new and/or junior level team members on work processes. This position also serves as a point of escalation on complex work situations.

Responsibilities

• Handles telephone calls from patients and staff; forwards calls requiring triage.
• Performs receptionist duties with close attention to detail and professionalism.
• Verifies health insurance payment information and educates patients on the applicable regulations; collects payments and records data.
• Performs data entry of service charges, to include the assignment of diagnostic codes and the entering of all physician and clinic related charges.
• Coordinates information with Central Billing Office to ensure all charges are captured and properly collected.
• Serves as a subject matter expert; answers general and technical questions from other staff members; helps make decisions and resolve complex issues.
• Provides training and support to both new & existing staff.
• BJC has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job.

Minimum Requirements

Education

• High School Diploma or GED

Experience

• 2-5 years

Preferred Requirements

• 5-10 years

Benefits And Legal Statement

BJC Total Rewards

At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
• Disability insurance* paid for by BJC
• Annual 4% BJC Automatic Retirement Contribution
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

• Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer