Senior Patient Service Specialist - Day Shift, No Call

BJC HealthCare; Missouri; On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Tuition assistance

401(k) match

Paid Time Off

Flexible Spending Accounts

Adoption assistance

Job summary

BJC Medical Group, part of BJC HealthCare, is seeking a Senior Patient Service Representative for the Neurology/MS Center in Creve Coeur, MO. The role focuses on front-desk reception, patient communication, and billing-related support within an outpatient physician office.

The position emphasizes triage, accuracy in data entry, and training of staff, with a no-call/no-weekends policy and safety-sensitive requirements. Experience in medical office settings is preferred.

Qualifications

• High School Diploma or GED required.
• 2-5 years of related experience.
• Preferred 5-10 years of experience.

Responsibilities

• Handles telephone calls from patients and staff; forwards calls requiring triage.
• Performs receptionist duties with close attention to detail and professionalism.
• Verifies health insurance payment information and educates patients on regulations; collects payments.
• Performs data entry of service charges, including diagnostic codes and related charges.
• Coordinates information with Central Billing Office to ensure charges are captured and collected.
• Serves as a subject matter expert; answers questions from staff; helps resolve complex issues.
• Provides training and support to new and existing staff.
• Safety-sensitive position requiring vigilance and safe work practices.

Skills

Telephony

Receptionist skills

Billing knowledge

Data entry

Customer service

Training staff

Education

High School Diploma or GED

Tools

Electronic health records

Job description

BJC Medical Group, part of BJC HealthCare, is seeking a Senior Patient Service Representative for the Neurology/MS Center in Creve Coeur, MO. The role focuses on front-desk reception, patient communication, and billing-related support within an outpatient physician office.

The position emphasizes triage, accuracy in data entry, and training of staff, with a no-call/no-weekends policy and safety-sensitive requirements. Experience in medical office settings is preferred.