Senior Patient Registration Lead — Training & Compliance

Holland America-Princess (Holland America Dawson City Inn); Juneau (AK); On-site; USD 34,440 - 45,460; Full time

Job summary

SEARHC is seeking a Patient Registration Specialist Lead in Alaska to oversee registration activities, train peers, audit processes, and report on registration operations. The role requires expertise in obtaining demographic, financial, and insurance information, payment guidance, and ensuring service readiness for patient care.

As Lead, you will coordinate with the Patient Registration Supervisor to meet site goals, provide training, and ensure compliance with SEARHC standards and policies.

Qualifications

• 2 years of healthcare office experience or a minimum of an associate degree in lieu of healthcare office experience.

Responsibilities

• Manages scheduling resources for patient appointments.
• Manages communication tools for patient scheduling requests by patients and care teams.
• Manages the pre-registration review process for insurance verification for upcoming appointments.
• Retrieves payment collection for services, including co-pay or up-front payments.
• Collects documentation to meet registration compliance deadlines.
• Scans registration documents into the electronic health record.
• Reviews and assigns insurance tiering for proper payor assignment.

Skills

Customer service

Attention to detail

De-escalation

Multi-tasking

Oral and written communication

Leadership

Team collaboration

Education

High School Diploma or GED

Tools

Electronic Health Record (EHR) system

Job description

SEARHC is seeking a Patient Registration Specialist Lead in Alaska to oversee registration activities, train peers, audit processes, and report on registration operations. The role requires expertise in obtaining demographic, financial, and insurance information, payment guidance, and ensuring service readiness for patient care.

As Lead, you will coordinate with the Patient Registration Supervisor to meet site goals, provide training, and ensure compliance with SEARHC standards and policies.