Patient Registration & Scheduling Specialist

Holland America-Princess (Holland America Dawson City Inn); Klawock (AK); On-site; USD 34,000 - 43,000; Full time

Benefits offered by this job

Health insurance

Dental and vision benefits

Retirement plan

Paid time off

Parental leave

Disability benefits

Job summary

SEARHC in Alaska seeks a Patient Registration Specialist to verify patient information, schedule appointments, and manage insurance verification and pre-authorization processes. You’ll interact with patients, care teams, and the Financial Counselor to resolve coverage questions and ensure smooth check-in.

Responsibilities include data entry into the electronic health record, establishing patient profiles, coordinating multi-discipline scheduling, and maintaining compliant, high-quality service

Qualifications

• High School Diploma preferred.
• 1 year of healthcare, behavioral health, dental, customer service or related administrative experience required.
• Proficiency with front-end revenue cycle and patient registration processes.

Responsibilities

• Manages scheduling resources for patient appointments.
• Manages communication tools for patient scheduling requests by patients and care teams.
• Verifies insurance eligibility and pre-authorization requirements.
• Creates new patient profiles in the EHR with accurate demographic data.
• Coordinates registration for multiple disciplines (Primary Care, Behavioral Health, Optometry, etc.).
• Provides exceptional customer service and supports departmental improvement efforts.

Skills

Customer service

De-escalation

Time management

Attention to detail

Interpersonal communication

Education

High School Diploma

Advanced degree preferred

Tools

EHR systems

Job description

SEARHC in Alaska seeks a Patient Registration Specialist to verify patient information, schedule appointments, and manage insurance verification and pre-authorization processes. You’ll interact with patients, care teams, and the Financial Counselor to resolve coverage questions and ensure smooth check-in.

Responsibilities include data entry into the electronic health record, establishing patient profiles, coordinating multi-discipline scheduling, and maintaining compliant, high-quality service