Senior Patient Experience & Scheduling Coordinator

Texas Oncology; San Antonio (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Texas Oncology, part of The US Oncology Network, seeks a Patient Services Coordinator to support the Revenue Cycle Department at the 5206 Research Drive clinic in San Antonio, Texas. The role can be at Level 1, 2, or Sr depending on experience and requires front desk and patient interaction duties.

The position involves greeting patients, scheduling appointments, handling calls, collecting payments, and maintaining records while ensuring HIPAA compliance. A Monday–Friday schedule applies.

Qualifications

• High school diploma or equivalent required.
• Some receptionist or office experience preferred.
• Proficiency with computer systems and Microsoft Outlook, Word, and Excel required.
• Must successfully complete required e-learning courses within 90 days of occupying position.

Responsibilities

• Greets patients and visitors to the clinic in a prompt, courteous and professional manner.
• Checks in patients and informs clinical staff of patient arrival.
• Provides and explains paperwork for the patient to complete prior to examination. Collects, proofs for completeness, and files patient forms.
• Updates demographics and insurance information in the system. Collects co-pays and balances; provides receipt.
• Answers, screens, and responds to routine questions, routes to appropriate personnel, or take thorough messages.

Skills

Customer service

Communication

Multitasking

Office software proficiency

Education

High school diploma or equivalent

18 months medical front desk experience

5+ years medical front desk experience

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Texas Oncology, part of The US Oncology Network, seeks a Patient Services Coordinator to support the Revenue Cycle Department at the 5206 Research Drive clinic in San Antonio, Texas. The role can be at Level 1, 2, or Sr depending on experience and requires front desk and patient interaction duties.

The position involves greeting patients, scheduling appointments, handling calls, collecting payments, and maintaining records while ensuring HIPAA compliance. A Monday–Friday schedule applies.