Patient Services Coordinator

US Oncology Network-wide Career Opportunities; San Antonio (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

A national healthcare provider is looking for a dedicated Patient Services Coordinator to join their team in San Antonio, Texas. This full-time role involves greeting patients, managing paperwork, scheduling appointments, and providing administrative support. Ideal candidates should possess a high school diploma and relevant receptionist experience, with proficiency in Microsoft Office. Familiarity with insurance forms is preferred. The position offers a Monday to Friday schedule, from 8:00 AM to 5:00 PM.

Qualifications

• At least 18 months front medical office receptionist experience for Level 2.
• At least 5 years front medical office receptionist experience for Senior level.

Responsibilities

• Greet patients and check them in.
• Manage patient paperwork and update information.
• Schedule and notify patients of appointments.
• Provide general administrative support and maintain lobby area.
• Adhere to confidentiality laws and other guidelines.

Skills

Receptionist experience

Proficiency in Microsoft Office

Insurance forms knowledge

Education

High school diploma or equivalent

Job description

Overview

The US Oncology Network is looking for a Patient Services Coordinator to join our team at Texas Oncology. This full‑time position will support the Revenue Cycle Department at our 1200 Brooklyn Avenue #115 clinic in San Antonio, Texas. Typical work week is Monday through Friday, 8:00 a - 5:00 p.m.

This position can be either a level 1, 2 or Sr based on relevant work experience.

Responsibilities

The essential duties and responsibilities (including but not limited to):

• Greets patients and visitors to the clinic in a prompt, courteous and professional manner. Checks in patients and informs clinical staff of patient arrival.
• Provides and explains paperwork for the patient to complete prior to examination. Collects, proofs for completeness, and files patient forms. Updates demographics and insurance information in the system. Collects co‑pays and balances; provides receipt.
• Answers, screens, and responds to routine questions, routes to appropriate personnel, or takes thorough messages. Pages clinic personnel as appropriate. Communicates messages in an accurate and timely manner according to procedures.
• Checks patients out after examination. Schedules returning appointments in accordance with physician and/or office guidelines. Provides patients with appointment details such as time, location, directions, instruction sheets, and other details.
• Records patient cancellations and missed appointments; reschedules appointments. Notifies appropriate staff of the cancellation and makes note in patient chart.
• Provides general administrative support by filing charts and forms. Maintains lobby area in a neat and orderly manner. Maintains a legible supply of forms and appropriate office supplies required for daily activities.
• Adheres to confidentiality, state, federal, and HIPPH laws and guidelines with regards to patient's records.
• Other duties as requested or assigned. May type memos and forms. No more than five high‑level duties.

Qualifications

The ideal candidate for the Patient Services Coordinator will have the following background and experience:

Level 1

• High school diploma or equivalent required.
• Some receptionist or office experience preferred.
• Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel) required.
• Must successfully complete required e‑learning courses within 90 days of occupying position.

Level 2 (including Level 1 requirements)

• At least eighteen (18) months front medical office receptionist experience with insurance forms and scheduling software required.
• Knowledge of this practice’s personnel, daily routines, and scheduling a plus.

Level Sr (including Level 1 and 2 requirements)

• At least 5 years front medical office receptionist experience with insurance forms and scheduling software required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds. Requires vision and hearing corrected to normal ranges.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work requires frequent interaction with patients and staff.