Senior Patient Experience Program Lead

University of Southern California; United States; On-site; USD 84,000 - 138,000; Full time

Job summary

University of Southern California seeks a Patient Experience Program Manager to lead and coordinate patient and family centered care initiatives within Keck Medicine of USC. The role drives long-range planning and cross-functional engagement to elevate patient satisfaction and service excellence across the organization.

The position requires a bachelor’s degree, 5 years in patient/customer relations, and 2 years in leading patient/family satisfaction programs. A master’s degree is preferred.

Qualifications

• Minimum Education: Bachelor’s Degree in a related field.
• Minimum Experience: 5 years in patient/customer relations with strategy experience in healthcare or hospitality.
• 2 years leading, implementing and maintaining patient/family satisfaction programs across the care continuum.

Responsibilities

• Coordinate and provide patient and family centered care.
• Support long-range planning and management of activities for colleagues, providers and patients/families.
• Help achieve high levels of patient satisfaction and service excellence across the organization.

Skills

Diplomatic problem solving

Interpersonal skills

Facilitation

Coaching

Presentation

Communication

Analytical skills

Action planning

Team building

Conflict resolution

Project management

Cost control

Budget management

Computer proficiency

Education

Bachelor’s degree in a related field

Master’s degree in a related field

Job description

University of Southern California seeks a Patient Experience Program Manager to lead and coordinate patient and family centered care initiatives within Keck Medicine of USC. The role drives long-range planning and cross-functional engagement to elevate patient satisfaction and service excellence across the organization.

The position requires a bachelor’s degree, 5 years in patient/customer relations, and 2 years in leading patient/family satisfaction programs. A master’s degree is preferred.