Patient Experience Strategy Manager

LE0010 Stanford Health Care; Palo Alto (CA); On-site; USD 96,000 - 124,000; Full time

Job summary

Stanford Health Care seeks a Patient Experience Program Manager to identify and develop key experience initiatives for patients, families, and staff. You will collaborate with cross-functional teams to design processes, surveys, and dashboards, driving strategic programs that enhance the overall patient journey.

The role requires a Bachelor’s in a related field (Master’s preferred) and at least three years of relevant experience.

Qualifications

• Knowledge of industry trends related to patient experience.
• Ability to analyze operational problems and propose solutions.
• Ability to communicate effectively at all organizational levels.

Responsibilities

• Drive management and execution of programs focused on patient, family and member experience.
• Collaborate with stakeholders to design and build in-platform surveys, programs and dashboards.
• Define requirements and educate colleagues on feasibility and process changes; implement improvements.
• Prepare reports for senior management and physicians with data trends and progress toward goals.

Skills

Data analysis

Communication at all levels

Presentation skills

Project coordination

Education

Bachelor's degree in a work-related discipline

Master's degree in health care administration preferred

Job description

Stanford Health Care seeks a Patient Experience Program Manager to identify and develop key experience initiatives for patients, families, and staff. You will collaborate with cross-functional teams to design processes, surveys, and dashboards, driving strategic programs that enhance the overall patient journey.

The role requires a Bachelor’s in a related field (Master’s preferred) and at least three years of relevant experience.