Patient Experience Program Lead

University of Southern California; Arcadia (CA); On-site; USD 84,000 - 138,000; Full time

Job summary

University of Southern California Arcadia Hospital is seeking a Patient Experience Program Manager to lead patient and family centered care initiatives, coordinating multidisciplinary teams and assisting in long-range planning for colleagues, providers and patients.

The role emphasizes achieving high patient satisfaction and service excellence across Keck Medicine of USC, with a strong focus on organizational and analytical skills and cross-department collaboration.

Qualifications

• Bachelor's degree in a related field is required.
• Five years’ experience in patient/customer relations with healthcare or hospitality experience.
• Two years leading and maintaining patient/family satisfaction programs across the continuum of care.
• Strong communication and analytical skills in written and verbal form.
• Ability to develop action plans across multidisciplinary teams.

Skills

Diplomatic problem solving

Interpersonal skills

Verbal and written communication

Facilitation skills

Coaching and mentoring

Presentation skills

Team building

Project management

Budget management

Cost effectiveness

Education

Bachelor's degree in a related field

Master's degree in a related field

Tools

Microsoft Office

Job description

University of Southern California Arcadia Hospital is seeking a Patient Experience Program Manager to lead patient and family centered care initiatives, coordinating multidisciplinary teams and assisting in long-range planning for colleagues, providers and patients.

The role emphasizes achieving high patient satisfaction and service excellence across Keck Medicine of USC, with a strong focus on organizational and analytical skills and cross-department collaboration.