Manager - Patient Experience - Full Time 8 Hours Day (Non-Union, Exempt)

University of Southern California; United States; Vor Ort; USD 84.000 - 138.000; Vollzeit

Zusammenfassung

University of Southern California seeks a Patient Experience Program Manager to lead and coordinate patient and family centered care initiatives within Keck Medicine of USC. The role drives long-range planning and cross-functional engagement to elevate patient satisfaction and service excellence across the organization.

The position requires a bachelor’s degree, 5 years in patient/customer relations, and 2 years in leading patient/family satisfaction programs. A master’s degree is preferred.

Qualifikationen

• Minimum Education: Bachelor’s Degree in a related field.
• Minimum Experience: 5 years in patient/customer relations with strategy experience in healthcare or hospitality.
• 2 years leading, implementing and maintaining patient/family satisfaction programs across the care continuum.

Aufgaben

• Coordinate and provide patient and family centered care.
• Support long-range planning and management of activities for colleagues, providers and patients/families.
• Help achieve high levels of patient satisfaction and service excellence across the organization.

Kenntnisse

Diplomatic problem solving

Interpersonal skills

Facilitation

Coaching

Presentation

Communication

Analytical skills

Action planning

Team building

Conflict resolution

Project management

Cost control

Budget management

Computer proficiency

Ausbildung

Bachelor’s degree in a related field

Master’s degree in a related field

Jobbeschreibung

The Patient Experience Program Manager possesses leadership skills, sound organizational and analytical skills, and actively engages with their colleagues to coordinate and provide patient and family centered care at Keck Medicine of USC. In addition, the Patient Experience Program Manager will assist in the long range planning and managing of the activities centered on our colleagues, providers and our patients and their families. The position will support the achievement of high level patient satisfaction and service excellence throughout the organization.

Minimum Education

Bachelor’s Degree Degree in a related field.

Minimum Experience

5 years Experience in patient/customer relations which includes experiences in successfully developing and creating strategies to improve patient/customer experience in healthcare and/or hospitality field.

2 years Demonstrated achievements in leading, implementing, improving and maintaining patient/family satisfaction programs across the continuum of care with exceptional results.

Minimum Skills

Diplomatic approach to problem solving. Strong interpersonal skills (oral and written), facilitation skills, coaching and mentoring, and presentation skills. Excellent verbal and written communication and analytical skills. Ability to develop action plans for multidisciplinary perspectives. Proficient in team building, conflict resolution, group interaction and dynamics, project management, cost effectiveness and budget management. Proficient skills in computer and applications.

Required Certifications

Workplace Violence Training Program Within 180 days of hired.

Preferred Education

Master’s degree Degree in a related field.

Pay Transparency

The annual salary range for this position is $84,365 - $138,330. When extending an offer of employment, the University of Southern California Arcadia Hospital considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, State, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Equal Opportunity Employment

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at [phone], or by email at [e-mail]. Inquiries will be treated as confidential to the extent permitted by law. Notice of Non-discrimination Employment Equity Read USC’s Clery Act Annual Security Report USC is a smoke-free environment Digital Accessibility

About Keck Medicine of USC

Keck Medicine of USC is the University of Southern California’s medical enterprise, one of only two university-based medical systems in the Los Angeles area. Keck Medicine combines academic excellence, world-class research and state-of-the-art facilities to provide highly specialized care for some of the most acute patients in the country. Our internationally renowned physicians and scientists provide world-class patient care at Keck Hospital of USC, USC Norris Cancer Hospital, USC Verdugo Hills Hospital, USC Arcadia Hospital and more than 100 unique clinics in Los Angeles, Orange, Kern, Tulare and Ventura counties. Keck Medical Center of USC, which includes Keck Hospital and USC Norris Cancer Hospital, is among the top 50 hospitals in the country in 8 specialties, as well as the top three hospitals in metro Los Angeles and top 10 hospitals in California, according to U.S. News & World Report’s 2024-25 Best Hospitals rankings.