Manager - Patient Experience - Full Time 8 Hours Day (Non-Union, Exempt)

University of Southern California; Arcadia (CA); On-site; USD 84,000 - 138,000; Full time

Job summary

University of Southern California Arcadia Hospital is seeking a Patient Experience Program Manager to lead patient and family centered care initiatives, coordinating multidisciplinary teams and assisting in long-range planning for colleagues, providers and patients.

The role emphasizes achieving high patient satisfaction and service excellence across Keck Medicine of USC, with a strong focus on organizational and analytical skills and cross-department collaboration.

Qualifications

• Bachelor's degree in a related field is required.
• Five years’ experience in patient/customer relations with healthcare or hospitality experience.
• Two years leading and maintaining patient/family satisfaction programs across the continuum of care.
• Strong communication and analytical skills in written and verbal form.
• Ability to develop action plans across multidisciplinary teams.

Skills

Diplomatic problem solving

Interpersonal skills

Verbal and written communication

Facilitation skills

Coaching and mentoring

Presentation skills

Team building

Project management

Budget management

Cost effectiveness

Education

Bachelor's degree in a related field

Master's degree in a related field

Tools

Microsoft Office

Job description

The Patient Experience Program Manager possesses leadership skills, sound organizational and analytical skills, and actively engages with their colleagues to coordinate and provide patient and family centered care at Keck Medicine of USC. In addition, the Patient Experience Program Manager will assist in the long range planning and managing of the activities centered on our colleagues, providers and our patients and their families. The position will support the achievement of high level patient satisfaction and service excellence throughout the organization.

Minimum Education

• Bachelor's Degree Degree in a related field.

Minimum Experience

• 5 years Experience in patient/customer relations which includes experiences in successfully developing and creating strategies to improve patient/customer experience in healthcare and/or hospitality field.
• 2 years Demonstrated achievements in leading, implementing, improving and maintaining patient/family satisfaction programs across the continuum of care with exceptional results.

Minimum Skills

• Diplomatic approach to problem solving.
• Strong interpersonal skills (oral and written), facilitation skills, coaching and mentoring, and presentation skills.
• Excellent verbal and written communication and analytical skills.
• Ability to develop action plans for multidisciplinary perspectives.
• Proficient in team building, conflict resolution, group interaction and dynamics, project management, cost effectiveness and budget management.
• Proficient skills in computer and applications.

Required Certifications

• Workplace Violence Training Program Within 180 days of hired.

Preferred Education

• Master's degree Degree in a related field.

Pay Transparency

The annual salary range for this position is $84,365 - $138,330. When extending an offer of employment, the University of Southern California Arcadia Hospital considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, State, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Job ID REQ20181432

Posted Date 10/01/2026