Senior Patient Experience Strategy Manager

LE0010 Stanford Health Care; Newark (CA); Vor Ort; USD 94.000 - 125.000; Vollzeit

Zusammenfassung

Stanford Health Care seeks a Patient Experience Program Manager to identify and advance digital and non-digital initiatives that enhance patient, physician, and staff experiences. You will lead cross-functional teams, develop business cases, and shape partnerships to drive strategic programs across the organization.

Responsibilities include managing diverse online projects, collaborating with operations, technology, and marketing, and presenting data-driven progress reports to executives.

Qualifikationen

• Bachelor's degree required in a work-related field.
• Master's degree in health care administration preferred.
• Three years of progressively responsible healthcare program experience.

Aufgaben

• Drive management and execution of programs focused on patient, family and member experience.
• Manage online projects such as modeling personas, design, content, analytics and voice of the customer.
• Define requirements with stakeholders and develop efficient processes; educate colleagues on feasibility and implement changes.
• Collaborate with technology to deliver projects using design thinking methodology.
• Work with Marketing to integrate brand strategy into personalized experiences.
• Prepare reports for senior management and executives summarizing data trends and progress toward goals.

Kenntnisse

Program management

Cross-functional collaboration

Stakeholder communication

Healthcare experience

Ausbildung

Bachelor’s degree in a work-related discipline

Master’s degree in health care administration or related field

Jobbeschreibung

Stanford Health Care seeks a Patient Experience Program Manager to identify and advance digital and non-digital initiatives that enhance patient, physician, and staff experiences. You will lead cross-functional teams, develop business cases, and shape partnerships to drive strategic programs across the organization.

Responsibilities include managing diverse online projects, collaborating with operations, technology, and marketing, and presenting data-driven progress reports to executives.