Senior Patient Experience Liaison

Nebraska Medicine; United States; On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Tuition assistance

Clarkson College discount

Job summary

Nebraska Medicine is seeking a dedicated Customer Experience Specialist to serve as a liaison across departments and the patient/family journey. You will support the goal of delivering the best patient experience through collaboration and proactive communication.

The role requires a minimum of three years in customer service, a Bachelor's degree in behavioral health sciences or related field, and strong interpersonal skills. Travel between remote locations may be required occasionally.

Qualifications

• Three years of customer service experience required.
• Bachelor's degree in behavioral health sciences or related field required.
• Ability to travel between remote work locations within a single shift as needed.

Responsibilities

• Serve as a liaison between all levels of the organization and the patient/family with the goal of providing the best patient experience.

Skills

Customer service

Interpersonal skills

Cross-functional work

Communication skills

Problem solving

MS Office

Education

Bachelor's degree in behavioral health sciences

Tools

Microsoft Office

Job description

Nebraska Medicine is seeking a dedicated Customer Experience Specialist to serve as a liaison across departments and the patient/family journey. You will support the goal of delivering the best patient experience through collaboration and proactive communication.

The role requires a minimum of three years in customer service, a Bachelor's degree in behavioral health sciences or related field, and strong interpersonal skills. Travel between remote locations may be required occasionally.