Patient Relations Sr Analyst

Nebraska Medicine; United States; On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Tuition assistance

Clarkson College discount

Job summary

Nebraska Medicine is seeking a dedicated Customer Experience Specialist to serve as a liaison across departments and the patient/family journey. You will support the goal of delivering the best patient experience through collaboration and proactive communication.

The role requires a minimum of three years in customer service, a Bachelor's degree in behavioral health sciences or related field, and strong interpersonal skills. Travel between remote locations may be required occasionally.

Qualifications

• Three years of customer service experience required.
• Bachelor's degree in behavioral health sciences or related field required.
• Ability to travel between remote work locations within a single shift as needed.

Responsibilities

• Serve as a liaison between all levels of the organization and the patient/family with the goal of providing the best patient experience.

Skills

Customer service

Interpersonal skills

Cross-functional work

Communication skills

Problem solving

MS Office

Education

Bachelor's degree in behavioral health sciences

Tools

Microsoft Office

Job description

Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families.

Shift: First Shift (United States of America). Shift Details: M-F 8am - 4:30 pm

Why Work at Nebraska Medicine?

Together. Extraordinary. Join a team that values your skills, delivering exceptional care through collaboration. Leading Health Network Work with the region’s top academic health network, partnering with UNMC to transform lives through education, research, and patient care. Dignity and Respect: We value all backgrounds and experiences, reflecting the communities we serve.

Educational Support

• Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs.

Enjoy support for your personal growth within the organization, from those just starting your healthcare careers to those who are years down the path. Be part of something extraordinary at Nebraska Medicine!

Responsibilities

• Serve as a liaison between all levels of the organization and the patient/family with the goal of providing the best patient experience.

Required Qualifications:

• Minimum of three years of customer service experience required.
• Bachelor's degree in behavioral health sciences or related field required.
• Strong interpersonal skills and capabilities, along with the ability to work cross‑functionally with other leaders required.
• Outstanding verbal and written communication skills required.
• Independent problem‑solving ability and willingness to work under pressure and outside normal schedule as needed required.
• Knowledge and experience with the use of computer applications including Microsoft Office Suite required.
• Ability to travel between remote work locations within a single shift as needed required.

Preferred Qualifications:

• Customer service experience in a hospital, clinic, or long‑term care setting preferred.

Nebraska Medicine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans’ status.

Nebraska Medicine includes two hospitals, the state’s largest and highest rated Nebraska Medical Center and Bellevue Medical Center, along with more than 70 primary care and specialty clinics. Nebraska Medicine and our research and education partner, the University of Nebraska Medical Center (UNMC), share the same mission: to lead the world in transforming lives to create a healthy future for all individuals and communities through premier educational programs, innovative research and extraordinary patient care. Every colleague plays a key role in upholding our promise of “Serious Medicine, Extraordinary Care” to our patients and their families. Working with Nebraska Medicine means committing to meaningful, impactful work that will elevate the success of your fellow colleagues and will help our patients and their families feel comfortable, confident and cared for.