Sr Patient Access Associate - Weekends - Emergency Dept

Nebraska Medicine; Omaha (NE); On-site; USD 25,000 - 30,000; Part time

Benefits offered by this job

Tuition assistance

Clarkson College discount

Career advancement opportunities

Job summary

Nebraska Medicine in Omaha, NE is seeking a Sr Patient Access Associate for weekends in the Emergency Dept, part-time 20 hours/week. The role focuses on front-line patient interactions, accurate account setup, and real-time handling of sensitive financial details within a high-volume setting.

Training is full-time for the first 3 weeks; ideal candidates bring customer service experience, strong communication, and the ability to work across departments with bedside patient contact.

Qualifications

• Minimum of two years customer service experience required.
• High school education or equivalent required.
• Ability to work in a proactive self-directed manner required.
• Multi-tasking and problem solving abilities required.
• Strong written and verbal communication skills required.
• Strong communication and organizational skills with attention to detail.

Responsibilities

• Greet patients in a professional, timely manner and create/verify accounts to optimize cash flow.
• Handle scheduling, pre-registration, registration, insurance verification and receipts.
• Provide face-to-face and bedside patient contact; support multiple departments including ED.
• Adhere to state and federal regulations and maintain accurate records.

Skills

Customer service

Multi-tasking

Communication

Problem solving

Team collaboration

Education

High school diploma or equivalent

Associate's degree preferred

Tools

Microsoft Office (Word, Excel)

Job description

Shift:

First Shift (United States of America) Sr Patient Access Associate - Weekends - Emergency Dept Part-Time, 20hr/wk Saturday: 6:00 AM - 2:30 PM Sunday: 6:00 AM - 6:30 PM Training is Full-time for the first 3 weeks: Monday-Friday, 7:00 AM - 3:30 PM (must be completed before transitioning to the weekend schedule)

My Job in a Minute:

Sr Patient Access Associate Nebraska Medicine is seeking an individual to join our Access Services team in a front-line, patient-facing role. In this position, you will have a meaningful impact on patients and visitors and often serve as the first impression of Nebraska Medicine.

Position Highlights:

• Work in high-volume, fast-paced, time-sensitive environments
• Interact with patients face-to-face and at bedside
• Accurately handle sensitive financial and insurance information in real time
• Maintain professionalism in stressful or emotionally charged situations
• Float and cross-train across departments as needed

Location:

Emergency Services at Nebraska Medical Center | Nebraska Medicine Omaha, NE

Why Work at Nebraska Medicine?

Together. Extraordinary. Join a team that values your skills, delivering exceptional care through collaboration.

Leading Health Network Work with the region’s top academic health network, partnering with UNMC to transform lives through education, research, and patient care.

Dignity and Respect: We value all backgrounds and experiences, reflecting the communities we serve.

Educational Support

• Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs.

Duties:

Sr Patient Access Associate Ensure patients and customers are greeted in a professional, timely and efficient manner and accounts are created accurately and efficiently in order to optimize cash flow for organization while exceeding customer expectations and complying with all state and federal regulations and laws throughout the processes of scheduling confirmation, pre-registration/pre admission, registration/admission, insurance verification, receipting of payments, and patient way finding/escorting. Coverage for position is required 24 hours a day 7 days a week with needs in various areas of the organization, including the emergency department. Face to face and bedside patient contact required.

Required Qualifications:

• Minimum of two years customer service experience required.
• High school education or equivalent required.
• Ability to work in a proactive self-directed manner required.
• Multi-tasking and problem solving abilities required.
• Strong written and verbal communication skills required.
• Strong communication and organizational skills with aptitude for detail-oriented work required.
• Demonstrates the ability to form and maintain working relationships within the organization to foster a team environment required.
• Ability to type 35 wpm with 95% accuracy rating required.
• Basic Life Support (BLS) certification within six months of hire or transfer date required required, must be from an American Heart Association (AHA) endorsed program (effective for new hires starting January 1, 2023 or later).
• Basic Life Support (BLS) within six months of hire or transfer date required (cost will be funded by department).

Preferred Qualifications:

• Experience in health care, collections, registration, or revenue cycle preferred.
• Associate's degree in business, healthcare or related field preferred.
• Experience in health care revenue cycle functions including insurance or registration preferred.
• Experience with Microsoft Office products, specifically Word and Excel preferred.
• Depending on the position available, fluency in Spanish preferred.

Equal Opportunity Statement:

Nebraska Medicine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans’ status.

Company Overview:

Nebraska Medicine includes two hospitals, the state's largest and highest rated Nebraska Medical Center and Bellevue Medical Center, along with more than 70 primary care and specialty clinics. Nebraska Medicine and our research and education partner, the University of Nebraska Medical Center (UNMC), share the same mission: to lead the world in transforming lives to create a healthy future for all individuals and communities through premier educational programs, innovative research and extraordinary patient care.

Every colleague plays a key role in upholding our promise of “Serious Medicine, Extraordinary Care” to our patients and their families. Working with Nebraska Medicine means committing to meaningful, impactful work that will elevate the success of your fellow colleagues and will help our patients and their families feel comfortable, confident and cared for.

Resources:

Use this tool to search for jobs with Nebraska Medicine. Opportunities include full-time, part-time and casual positions in patient care, nursing, nursing support, allied health, diagnostics, administration, customer service, facilities, IT and more.

If you are seeking Physician Opportunities, please visit NebraskaMed.com/Careers/Physician-opportunities

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