Senior Patient Experience Lead – Ophthalmology

Ideal Eye Surgery LLC; Chesterfield (MO); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Flexible spending account

Health insurance

Life insurance

Vision insurance

Paid time off

Job summary

Ideal Eye Surgery LLC is seeking a Patient Experience Senior Guide to ensure smooth clinic operations and exceptional patient interactions. You will support patient journeys, lead when needed, manage administrative tasks, and assist with advanced clinical testing and travel clinics across multiple locations.

The role requires strong communication, attention to detail, and the ability to handle fast-paced environments.

Qualifications

• Proficient with EHR systems and common office software.
• Clear communication, both written and verbal.
• Strong attention to detail and documentation accuracy.

Responsibilities

• Greet patients and guide them through the intake and clinic process.
• Support patient journey and provide leadership when needed.
• Assist with scheduling, data updates, and pre-appointment calls.
• Collaborate with staff to ensure efficient clinic operations.

Skills

EHR proficiency

Office software

Communication skills

Attention to detail

Multi-tasking

Education

High school diploma

Bachelor’s degree preferred

Job description

Ideal Eye Surgery LLC is seeking a Patient Experience Senior Guide to ensure smooth clinic operations and exceptional patient interactions. You will support patient journeys, lead when needed, manage administrative tasks, and assist with advanced clinical testing and travel clinics across multiple locations.

The role requires strong communication, attention to detail, and the ability to handle fast-paced environments.