Evening Front Desk Lead — Patient Services Coordinator

Partner's Healthcare; Nantucket (MA); On-site; USD 36,000 - 68,000; Full time

Job summary

Nantucket Cottage Hospital, part of Mass General Brigham, seeks a Patient Services Coordinator to support providers in ambulatory settings. You will greet patients, check in/out, book appointments, and coordinate referrals and testing.

This role requires strong customer service, organization, and knowledge of insurance, HIPAA, and EMR systems. You’ll work with clinicians and staff to maintain smooth patient flow and accurate demographic information.

Qualifications

• Strong interpersonal and communication skills.
• Experience with insurance, HIPAA, and medical office procedures.
• Ability to work in a fast-paced ambulatory setting.

Responsibilities

• Schedule and manage patient appointments and referrals.
• Greet patients, check in/out, collect payments.
• Coordinate testing and authorizations; ensure accurate demographics.
• Triage calls and provide exceptional service.
• Maintain patient confidentiality per HIPAA.

Skills

Interpersonal skills

Communication

Customer service

HIPAA knowledge

EMR systems

Education

Associate degree or secretarial/business training preferred

Highschool diploma required

Job description

Nantucket Cottage Hospital, part of Mass General Brigham, seeks a Patient Services Coordinator to support providers in ambulatory settings. You will greet patients, check in/out, book appointments, and coordinate referrals and testing.

This role requires strong customer service, organization, and knowledge of insurance, HIPAA, and EMR systems. You’ll work with clinicians and staff to maintain smooth patient flow and accurate demographic information.