Patient Services Coordinator: Welcoming Front Desk Pro

Nantucket Cottage Hospital (NCH); Nantucket (MA); On-site; USD 36,000 - 68,000; Full time

Job summary

Nantucket Cottage Hospital in Nantucket, MA is seeking a Patient Services Coordinator to provide front-desk support in a high-volume ambulatory setting. You will schedule appointments, manage patient flow, collect payments and coordinate referrals, tests and authorizations while protecting patient confidentiality.

The role requires strong communication, teamwork and attention to detail, with experience in Epic or similar scheduling systems and a commitment to exceptional patient service.

Qualifications

• Associate degree or secretarial training; English proficiency in speaking, reading, writing and typing.
• Minimum 2 years secretarial or health care experience preferred.
• Experience with Epic and MS Office is desirable.

Responsibilities

• Schedule and reschedule patient appointments per guidelines.
• Answer and triage calls, assist patients and families with problem resolution.
• Coordinate referrals, prior authorizations and insurance verification.
• Maintain patient confidentiality per HIPAA guidelines.

Skills

Service Excellence

Attention to Detail

Communication

Collaboration

Flexibility

Interpersonal Skills

Education

Associate Degree in Secretarial Science/Business

Tools

Epic systems

MS Office

Job description

Nantucket Cottage Hospital in Nantucket, MA is seeking a Patient Services Coordinator to provide front-desk support in a high-volume ambulatory setting. You will schedule appointments, manage patient flow, collect payments and coordinate referrals, tests and authorizations while protecting patient confidentiality.

The role requires strong communication, teamwork and attention to detail, with experience in Epic or similar scheduling systems and a commitment to exceptional patient service.