Senior Patient Care Concierge

Westchester Medical Center; Town of Mount Pleasant (NY); On-site; USD 31,000 - 39,000; Full time

Benefits offered by this job

Health Insurance

Dental

Vision

Retirement Savings Plan

Flexible Savings Account

Paid Time Off

Holidays

Tuition Reimbursement

Job summary

NorthEast Provider Solutions Inc. in Hawthorne, NY seeks a Senior Patient Service Representative to greet patients, manage scheduling, update records, and liaise with management to improve patient experience.

Responsibilities include checking in/out, verifying appointments, updating demographics and insurance, handling payments, and providing translation when needed. The role offers a comprehensive benefits package and full-time hours.

Qualifications

• Minimum of two (2) years of customer service and/or medical office experience required.
• High school diploma or equivalent required; Associate degree preferred.
• Bilingual (English/Spanish) candidates preferred, but not required. Proficiency in Microsoft Office.

Responsibilities

• Greets arriving patients, verifies appointment information, and notifies nursing staff in accordance with policies and procedure.
• Registers new patients and assists them in completion of necessary forms.
• Verifies and updates current patient information (demographic, financial, clinical) in the EMR system.
• Scans completed forms, identification, and insurance cards into the patient documentfolder.
• Schedules future appointments based on procedure type, time requirements, and provider schedules.
• Receives, screens, and routes calls to the appropriate destination if necessary. Utilize the triage system for all patient-related calls, in accordance with triage procedures.
• Performs the functions of a Surgical Scheduler as needed and requested by management.
• Initiates, issues, and verifies patient referrals. Initiates and receives insurance authorization/pre-certifications as necessary.
• Accepts payments, issues receipts, and reconciles the cash drawer daily.
• Monitor the patient flow from the lobby to the exam room, making sure patients are seen in a timely manner. Communicate with patients if there are any delays in patient care
• Provides translation for non-English speaking patients, their families, and staff if bilingual.
• Create correspondence to patients who failed to keep appointments in accordance with policy and provider request.
• Accept deliveries of medical/office supplies and mail.
• Perform general office duties, such as document preparation, scanning, mailing, and filing.
• Manage, train, and educate patient service representatives to continually improve performance and skill level.
• Maintains a professional appearance and a clean, safe environment.
• Respects patients by recognizing their rights; maintaining confidentiality.
• Utilizes technology, including specialized software as applicable, to maximize productivity.
• Develops and maintains electronic files as necessary.
• Exhibits excellent interpersonal skills; provides customer service; assists other support staff as necessary; collaborates with all levels of internal leadership, management, and staff as well as outside clients, vendors, and other external parties.
• Other duties as assigned.

Skills

Customer service

Medical office

Bilingual

Education

High school diploma or equivalent

Associate degree preferred

Tools

Microsoft Office

EMR system

Scheduling software

Job description

NorthEast Provider Solutions Inc. in Hawthorne, NY seeks a Senior Patient Service Representative to greet patients, manage scheduling, update records, and liaise with management to improve patient experience.

Responsibilities include checking in/out, verifying appointments, updating demographics and insurance, handling payments, and providing translation when needed. The role offers a comprehensive benefits package and full-time hours.