Senior Patient Service Lead - Care Coordination

Westchester Medical Center Health Network; West Nyack (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

Westchester Medical Center Health Network is seeking a Senior Patient Service Representative to lead daily on-site operations for the medical front desk and act as a liaison between practitioners and patients. You will assist with check-ins, appointment scheduling, and communications to ensure a smooth patient experience.

The role requires strong front-desk/customer service experience, excellent organizational and interpersonal skills, and solid knowledge of office policies and HIPAA compliance.

Qualifications

• 5 years of prior related experience.
• Knowledge of physician office policies, procedures, medical insurances and equipment.
• Excellent organizational, interpersonal and communications skills.
• Heavy front desk and/or customer service experience required.

Responsibilities

• Serve as liaison between Practitioners and Patients to coordinate delivery of care and services.
• Work with patients to get them checked in.
• Handle questions regarding the office and procedures.
• Review correspondence and reports; communicate with Office Manager on issues and concerns.
• Answer patient and hospital phone messages and relay to physicians.
• Process incoming medical records into the EMR.
• Answer phones, schedule appointments, direct calls appropriately.
• Ensure HIPAA compliance.
• Oversee daily physician schedule and arrange bloodwork orders.

Skills

Customer service

Organizational skills

Communication skills

Interpersonal skills

Problem solving

Education

High School diploma or GED

Job description

Westchester Medical Center Health Network is seeking a Senior Patient Service Representative to lead daily on-site operations for the medical front desk and act as a liaison between practitioners and patients. You will assist with check-ins, appointment scheduling, and communications to ensure a smooth patient experience.

The role requires strong front-desk/customer service experience, excellent organizational and interpersonal skills, and solid knowledge of office policies and HIPAA compliance.