Senior Patient Business Services Manager

University Health; San Antonio (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

University Health is seeking a Senior Patient Business Services Manager to supervise the PBS staff, oversee patient accounts receivable activities, and implement Lean processes across the business office. The role focuses on policy development to ensure CMS compliance with Medicare/Medicaid requirements and contract obligations.

The candidate will lead a team, drive performance, and coordinate with health-system leadership to meet goals and service standards in a fast-paced hospital setting.

Qualifications

• Five years of hospital business office management experience required.
• Experience with third party payors and accounts receivable management preferred.
• Familiarity with 837/835 electronic billing and Medicare/Medicaid billing/follow-up preferred.
• Leadership skills and strong computer systems orientation are required.

Responsibilities

• Supervises, trains, directs and monitors performance of PBS staff.
• Oversees patient accounts receivable collection and related processes.
• Implements Lean methodology to continually improve business office operations.
• Develops policies/procedures to ensure CMS compliance and contract requirements.

Skills

Leadership

Staff supervision

Computer systems orientation

Education

College Degree in Business or Health Care Administration

Tools

837/835 billing systems

Job description

Senior Patient Business Services Manager

POSITION SUMMARY/RESPONSIBILITIES
Provides supervision, training, direction, and performance monitoring to assigned staff of the Business Office. Implements projects and activities to attain goals established by the Health System. Develops policies and procedures to assure compliance with CMS (Medicare/Medicaid) or any other agency that UHis contractually required to follow. Promotes the Health’s mission, purpose, goals, objectives and commitment to service excellence. Responsibility includes: oversight of University Health’s collection of patient accounts receivables. Provides Supervision of Sr. Coordinator/Coordinator as well as PBS staff in follow-up areas of the department. Performs all other duties as assigned. Utilizes the Lean methodology in constantly improving processes within the business office.

EDUCATION/EXPERIENCE
Five years’ experience in hospital business office management position is required. College Degree in Business or Health Care Administration is preferred. Experience with third party payors, accounts receivable management, 837 electronic billing and 835 electronic posting systems, Medicare and Texas Medicaid billing/follow up experience, is preferred. Leadership skills and a strong computer systems orientation is required.