Patient Business Services Operations Lead

UCLA Health; Los Angeles (CA); Presencial; USD 44.000 - 63.000; Jornada completa

Descripción de la vacante

UCLA Health is seeking a PBS Operations Lead to supervise daily operations within the Patient Business Services group. You will coordinate workflows, staff assignments, and service delivery across billing, collections, and administrative functions to ensure timely, accurate processing and high-quality service.

You will monitor productivity, analyze performance data, and guide staff through onboarding, training, and process improvements to strengthen revenue cycle outcomes and stakeholder

Formación

• High school diploma or an equivalent combination of education and experience.
• Five or more years of progressively responsible experience in healthcare administration, revenue cycle operations, billing, collections, business office administration, or related operational support functions.
• Advanced knowledge of healthcare revenue cycle operations, patient account management, billing, collections, and reimbursement processes.

Responsabilidades

• Coordinate daily workflows, staff assignments, and operational priorities across Patient Business Services.
• Monitor productivity, work queues, backlogs, and service levels; adjust workflow assignments.
• Resolve complex account, system, workflow, and operational issues; serve as a resource for procedures and processes.
• Coordinate staff onboarding, training, and cross-training; review work for accuracy and communicate updates.
• Analyze workflow data and performance metrics to identify challenges and drive improvements.
• Prepare operational reports and management summaries for planning and decision-making.
• Coordinate departmental projects and new system implementations with stakeholders.
• Liaise between staff, management, Centralized Administrative Unit, vendors, and partners to address service issues.

Conocimientos

Revenue cycle knowledge

Patient account management

Billing & collections processes

Educación

Bachelor's degree or equivalent

CRCR certification

Six Sigma Yellow Belt

Descripción del empleo

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Work Schedule

Monday - Friday 7:30am - 4:00pm

Posted Date

10/23/2026

Salary Range: $31.88 - 45.66 Hourly

Employment Type

Duration

Indefinite

Job #

33656

Primary Duties and Responsibilities

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Patient Business Services Operations Lead

Patient Business Services

Support the daily operations of Patient Business Services by coordinating workflows, staff assignments, and service delivery across billing, collections, administrative, and vendor-supported functions. As the PBS Operations Lead, you will monitor productivity, resolve complex operational issues, provide procedural guidance to staff, and identify opportunities to improve workflow efficiency and service quality. This role works closely with staff, management, vendors, and internal stakeholders to support consistent operations, effective communication, and continuous improvement across revenue cycle functions.

In this role, you will:

• Coordinate daily workflows, staff assignments, and operational priorities across Patient Business Services to support departmental goals and service expectations.
• Monitor productivity, work queues, backlogs, and service levels, adjusting workflow assignments to support timely completion of operational activities.
• Resolve complex account, system, workflow, and operational issues while serving as a primary resource for departmental procedures and business processes.
• Coordinate staff onboarding, training, and cross-training activities, provide procedural guidance, review work for accuracy and completeness, and communicate operational updates.
• Analyze workflow data, productivity metrics, and operational trends to identify challenges, recommend process improvements, and strengthen service quality.
• Prepare operational reports, management summaries, and supporting documentation to assist with departmental planning, performance monitoring and decision-making.
• Coordinate departmental projects, operational follow-up activities, and the implementation of new systems, processes, and departmental initiatives.
• Serve as a liaison between staff, management, the Centralized Administrative Unit, Extended Business Office vendors, and other business partners to address service issues and maintain effective operations.

Salary Range:
$31.88 to $45.66 hourly

Job Qualifications

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Required

• High school diploma or an equivalent combination of education and experience.
• Five or more years of progressively responsible experience in healthcare administration, revenue cycle operations, billing, collections, business office administration, or related operational support functions.
• Advanced knowledge of healthcare revenue cycle operations, patient account management, billing, collections, and reimbursement processes.

Preferred

• Bachelor's degree in Business Administration, Healthcare Administration, Accounting, Finance, or a related field, or an equivalent combination of education and experience.
• Certified Revenue Cycle Representative (CRCR) certification.
• Lean Six Sigma Yellow Belt or equivalent process improvement certification.

As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct or have filed an appeal of a finding of substantiated misconduct with a previous employer. Current/former UC employees are subject to a personnel file review.