Senior Patient Access Services Manager

University Health; San Antonio (TX); On-site; USD 85,000 - 120,000; Full time

Job summary

University Health in San Antonio, TX seeks a Senior Patient Access Manager to oversee daily Patient Access operations and act as a liaison among clinics, ancillary departments and the hospital. This role focuses on integrating services, developing policies, and driving performance improvements.

The ideal candidate has a strong Revenue Cycle background, leadership experience, and the ability to work independently in a high-pressure environment to support budgeting and strategic initiatives.

Qualifications

• Bachelor’s degree preferred; in lieu of degree minimum 7 years Revenue Cycle with 5 years in management.
• Working knowledge of insurance, third party payor options, hospital admissions, billing processes for inpatient and outpatient services.
• Knowledge of legal and technical aspects of registration and third party insurances.
• Knowledge of electronic insurance verification systems and work drivers.
• Strong organizational and interpersonal skills.
• Ability to work in a high pressure or changing environment and exercise good judgment in absence of formalized procedures.
• Self-starter and ability to work independently.
• Prior leadership experience is required.

Responsibilities

• Oversee daily operations of all Patient Access functions.
• Serve as liaison between clinics, ancillary departments and the hospital facility.
• Develop and implement policies and procedures to guide services.
• Assess and improve department performance and metrics.
• Ensure orientation and continuing education of departmental staff.
• Assist in preparation and administration of departmental budget.
• Lead projects and strategies to attain and exceed established departmental goals and metrics.

Education

Bachelor’s degree in Business Administration, Health Care Administration

7+ years Revenue Cycle experience with 5 years in management

Strong organizational and interpersonal skills

Self-starter and ability to work independently

Prior leadership experience

Working knowledge of insurance, third party payor options, hospital admissions, billing processes for inpatient and outpatient services

Knowledge of legal and technical aspects of registration and third party insurances

Knowledge of electronic insurance verification systems and work drivers

Tools

Electronic insurance verification systems

Job description

POSITION SUMMARY/RESPONSIBILITIES

The Senior Patient Access Manager (PAM) is responsible for the daily operations of all functions and serves as the liaison between clinics, ancillary departments and the facility. The PAM integrates the department’s services with the hospital’s primary functions, develops/implements policies and procedures that guide or support service, assesses and improves department performance, and ensures orientation and continuing education of departmental staff. The PAM Assists in the preparation and administration of departmental budget. Implements projects and strategies to attain and exceed established departmental goals and metrics.

EDUCATION/EXPERIENCE

Bachelor’s degree in Business Administration, Health Care Administration preferred. In lieu of degree minimum 7 years of experience in Revenue Cycle is required, with 5 years’ experience in management. Internal Candidates: Minimum two years in leadership role preferred. Working knowledge of insurance, third party payor options, hospital admissions, billing processes for inpatient and outpatient services are required. Knowledge of legal and technical aspects of registration and third party insurances. Knowledge of electronic insurance verification systems and work drivers. Strong organizational and interpersonal skills. Ability to work in a high pressure or changing environment and exercise good judgment to resolve problems in the absence of formalized procedures and guidelines. Self-starter and ability to work independently. Prior leadership experience is required.