Patient Business Services Operations Lead

University of California - Los Angeles Health; Los Angeles (CA); On-site; USD 44,000 - 63,000; Full time

Job summary

University of California - Los Angeles Health seeks a Patient Business Services Operations Lead to coordinate daily workflows, staff assignments, and service delivery across billing, collections, administrative, and vendor-supported functions. The role drives productivity, resolves complex issues, and guides staff in adherence to established procedures and processes.

The position collaborates with management, vendors, and internal stakeholders to improve workflow efficiency and service quality

Qualifications

• 5+ years in healthcare administration or revenue cycle operations.
• Advanced knowledge of patient accounts, billing, and reimbursement processes.
• Proven ability to improve workflows and service quality.

Responsibilities

• Coordinate daily workflows, staff assignments, and operational priorities across Patient Business Services to support departmental goals and service expectations.
• Monitor productivity, work queues, backlogs, and service levels, adjusting workflow assignments to support timely completion of operational activities.
• Resolve complex account, system, workflow, and operational issues while serving as a primary resource for departmental procedures and business processes.
• Coordinate staff onboarding, training, and cross-training activities, provide procedural guidance, review work for accuracy and completeness, and communicate operational updates.
• Analyze workflow data, productivity metrics, and operational trends to identify challenges, recommend process improvements, and strengthen service quality.
• Prepare operational reports, management summaries, and supporting documentation to assist with departmental planning, performance monitoring, and decision-making.
• Coordinate departmental projects, operational follow-up activities, and the implementation of new systems, processes, and departmental initiatives.
• Serve as a liaison between staff, management, the Centralized Administrative Unit, Extended Business Office vendors, and other business partners to address service issues and maintain effective operations.

Skills

Healthcare administration

Revenue cycle operations

Billing & collections

Education

High school diploma

Bachelor's degree (preferred)

CRCR certification

CPAR certification

Job description

Description

Patient Business Services Operations Lead

Patient Business Services

Support the daily operations of Patient Business Services by
coordinating workflows, staff assignments, and service delivery across billing,
collections, administrative, and vendor-supported functions. As the PBS
Operations Lead, you will monitor productivity, resolve complex operational
issues, provide procedural guidance to staff, and identify opportunities to
improve workflow efficiency and service quality. This role works closely with
staff, management, vendors, and internal stakeholders to support consistent
operations, effective communication, and continuous improvement across revenue
cycle functions.

In this role, you will:

• Coordinate
  daily workflows, staff assignments, and operational priorities across
  Patient Business Services to support departmental goals and service
  expectations.
• Monitor
  productivity, work queues, backlogs, and service levels, adjusting
  workflow assignments to support timely completion of operational
  activities.
• Resolve
  complex account, system, workflow, and operational issues while serving as
  a primary resource for departmental procedures and business processes.
• Coordinate
  staff onboarding, training, and cross-training activities, provide
  procedural guidance, review work for accuracy and completeness, and
  communicate operational updates.
• Analyze
  workflow data, productivity metrics, and operational trends to identify
  challenges, recommend process improvements, and strengthen service
  quality.
• Prepare
  operational reports, management summaries, and supporting documentation to
  assist with departmental planning, performance monitoring, and
  decision-making.
• Coordinate
  departmental projects, operational follow-up activities, and the
  implementation of new systems, processes, and departmental initiatives.
• Serve
  as a liaison between staff, management, the Centralized Administrative
  Unit, Extended Business Office vendors, and other business partners to
  address service issues and maintain effective operations.

Salary Range: $31.88 to $45.66 hourly

Qualifications

Required

• High
  school diploma or an equivalent combination of education and experience.
• Five
  or more years of progressively responsible experience in healthcare
  administration, revenue cycle operations, billing, collections, business
  office administration, or related operational support functions.
• Advanced
  knowledge of healthcare revenue cycle operations, patient account
  management, billing, collections, and reimbursement processes.

Preferred

• Bachelor's
  degree in Business Administration, Healthcare Administration, Accounting,
  Finance, or a related field, or an equivalent combination of education and
  experience.
• Certified
  Revenue Cycle Representative (CRCR) certification.
• Certified
  Patient Account Representative (CPAR) certification.